Agent Front Desk

IHG Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der dafür sorgt, dass jeder Gast eine unvergessliche Erfahrung macht. In dieser spannenden Rolle sind Sie das Gesicht des Unternehmens, das Gäste willkommen heißt, Buchungen verwaltet und für einen reibungslosen Aufenthalt sorgt. Sie werden in einem dynamischen Umfeld arbeiten, in dem Ihre Kommunikations- und Problemlösungsfähigkeiten geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem freundlichen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens ein Jahr Erfahrung im Front-Desk oder Gästeservice bevorzugt.
• Flexibilität, um an Wochenenden und Feiertagen zu arbeiten.

Responsibilities

• Begrüßung der Gäste und Verwaltung von Buchungen.
• Bearbeitung von Zahlungen und Unterstützung bei Fragen oder Anliegen.
• Aufrechterhaltung eines professionellen Erscheinungsbildes und positive Markenrepräsentation.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Fließend in der lokalen Sprache

Grundkenntnisse in Mathematik

Computerkenntnisse

Flexibilität für Schichten

Physische Stärke

Education

High School Diplom

Höhere Ausbildung

Job description

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Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience, but also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities, and inform guests about ways to improve their stay.
• Handle cash and credit transactions.
• Check guests in and out efficiently, taking IDs, handing out room keys, and managing safety deposit boxes.
• Record and act on guest preferences, and handle messages, requests, questions, and concerns.
• Assist guests with bill issues, local knowledge, and escalate to management when necessary.
• Follow safety procedures, report incidents, and wear protective gear as needed.
• Maintain a professional appearance and represent the brand positively.
• Stay informed about daily events and activities.
• Assist colleagues with ad-hoc duties as needed.

Key Skills & Experiences

• Excellent communication skills for guest interactions.
• Problem-solving skills to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Proficiency in reading, writing, basic math, and computer skills.
• Flexibility to work nights, weekends, and holidays.
• High school diploma or equivalent; higher education is a bonus.
• At least one year of experience in front desk or guest services preferred.
• Physical strength to lift, push, or pull objects up to 50lbs, with bending and kneeling as needed.

If you don’t meet every requirement but believe you’re a great fit, we encourage you to apply and start your journey with us today.

Important Information

• The listed salary range is an estimate and may vary based on several factors.
• Pay and bonuses are subject to approval and may change.
• For accommodations during the application process, click here.
• We do not accept unsolicited CVs from staffing agencies.
• Details for residents of Washington state are available here.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality