Agent Experience Manager - Real Estate Tech

Compass; Greenbrae Boardwalk (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation & leave

Health, dental & vision benefits

401(k) plan

FSAs

Commuter program

Life & disability insurance

Maven & Carrot programs

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Agent Experience Manager in the United States to be the first point of contact for new customers, guiding them through Compass tools and programs, and ensuring a world-class onboarding experience. You will train agents, support marketing requests, and collaborate with the Onboarding team to set new customers up for long-term success.

You will promote adoption of Compass technology, assist with marketing collateral, and help drive national initiatives and expansion efforts

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Experience in real estate is a plus.
• Experience delivering live or remote training is a plus.
• Familiarity with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents growing their business.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, Zendesk tickets, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and training sessions.
• Provide marketing support by creating collateral from templates and liaising with Marketing Advisors.
• Partner with Onboarding to welcome new customers and ensure first weeks are set up for success.
• Support ongoing projects like new office openings, national initiatives, and expansion/M&A activity.
• Collaborate across teams to champion questions and feedback.
• Mentor Agent Experience Coordinators and cover front desk when needed.
• Be a culture carrier and drive constructive change.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager in the United States to be the first point of contact for new customers, guiding them through Compass tools and programs, and ensuring a world-class onboarding experience. You will train agents, support marketing requests, and collaborate with the Onboarding team to set new customers up for long-term success.

You will promote adoption of Compass technology, assist with marketing collateral, and help drive national initiatives and expansion efforts