Agent Experience Manager — In-Office Nashville

Compass; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health benefits

Dental benefits

Vision benefits

401(k) plan

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass in Nashville is seeking an Agent Experience Manager who will serve as the first point of contact for high-touch agents and manage their onboarding and ongoing support, including training on Compass tools and programs, plus marketing collateral coordination.

You will promote technology adoption, collaborate with onboarding and marketing teams, and help shape a world-class agent experience in a fast-growing real estate platform.

Qualifications

• 2–3 years of experience in customer service, training, office management, hospitality, or operations.
• Live or remote training experience is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents looking to grow their businesses.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via calls, emails and in-person meetings.
• Welcome guests, manage office phone, mail, and facilities; maintain appearance and inventory.
• Promote Compass technology with 1:1 and group training sessions and strategic recommendations.
• Provide marketing support by creating collateral from templates and coordinating with marketing staff.
• Partner with Onboarding on strategy and logistics for new customers.
• Support office openings, national initiatives, and expansion/M&A activities.
• Collaborate with teams to relay agent questions and feedback; champion change.

Skills

Customer service

Training

Office management

Hospitality

Operations

Communication

Empathy

Relationship building

Attention to detail

Written communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Nashville is seeking an Agent Experience Manager who will serve as the first point of contact for high-touch agents and manage their onboarding and ongoing support, including training on Compass tools and programs, plus marketing collateral coordination.

You will promote technology adoption, collaborate with onboarding and marketing teams, and help shape a world-class agent experience in a fast-growing real estate platform.