Nashville Agent Success & Onboarding Lead

Compass, Inc.; Nashville (TN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life insurance

Disability insurance

Maven

Fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Descripción de la vacante

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first face for agents joining Compass in Nashville, working in-office full-time. You will train users, support marketing requests, and drive adoption of Compass tools while coordinating with onboarding and other teams.

As a critical liaison, you will manage relationships with agents, deliver personalized 1:1 training, and participate in office operations to ensure smooth daily activities.

Formación

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Previous experience with live or remote training is a plus.
• Experience with enterprise tech platforms like Zendesk, Salesforce and Confluence is a plus.

Responsabilidades

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Welcome guests, answer office lines, manage mail, and ensure office organization; escalate facilities issues.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support by creating collateral from templates and liaising with marketing specialists.
• Collaborate with Onboarding team on strategy and logistics for welcoming new customers.
• Support office openings, national initiatives, and Expansion/M&A activities.
• Work with teams to champion questions and feedback for agents.
• Be a culture carrier promoting positive change and collaboration.

Conocimientos

Customer service

Training

Office management

Hospitality

Operations

Empathy

Communication

Relationship-building

Herramientas

Zendesk

Salesforce

Confluence

Descripción del empleo

Compass is seeking a Customer Success Manager (Agent Experience Manager) to be the first face for agents joining Compass in Nashville, working in-office full-time. You will train users, support marketing requests, and drive adoption of Compass tools while coordinating with onboarding and other teams.

As a critical liaison, you will manage relationships with agents, deliver personalized 1:1 training, and participate in office operations to ensure smooth daily activities.