Agent Experience Coordinator

HomeServices of America; Madison, Northern (WI, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company provided life insurance

Disability insurance (short-term &

401k plan with company match

Paid time off

Job summary

HomeServices of America is seeking an Agent Experience Coordinator to support agents with marketing and administrative tasks in a fast-paced real estate environment. The role collaborates with office sales managers and top-producing agents, providing promotional materials, CMA/BPO support, and database management.

The position is in-office, 37.5 hours/week, with occasional travel to Dane County offices. Strong MS Office and Canva skills, plus real estate knowledge, are preferred.

Qualifications

• High school diploma or the equivalent.
• Secondary education preferred.
• 1–3 years clerical or administrative experience.
• Marketing and social platforms experience preferred.
• Real estate knowledge preferred.

Responsibilities

• Create brochures, flyers/postcards, marketing materials; CMA/BPO.
• Set up and update client and sphere databases; maintain farming database; update websites; data input and reporting.
• Provide admin support to management and sales, including listings, emails, scheduling and billing.
• Assist agents with setting marketing plans and organizing training activities.
• Assist new agents in MLS setup and office equipment training.
• Serve as back-up to other office staff.

Skills

Marketing

Social media

Communication

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Canva

Microsoft Office

Job description

WI-Madison-Triv Pike Dr
2985 Triverton Pike Dr
Madison, WI 53711, USA

WI-Madison-Triv Pike Dr
2985 Triverton Pike Dr
Madison, WI 53711, USA

This is an excitingopportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator.This role works closely with officesalesmanagerand top-producing agents and teams. This position providesagentswith marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computerassistance.This is an in-office position, working37.5 hours/week Monday through Friday.Will work primarily out of our Fitchburg, WI sales office with occasional travel to other office locations within Dane County as needed.

Job Duties and Responsibilities

• Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
• Set up and update client and customer sphere of influencedatabases;and create farmingdatabasefor sales associates.Maintain internet by updating companywebsiteand salesassociate’spersonal websites/pages.May perform data input,maintainand monitor data files, create files anddocumentsand produce reports.
• Provide administrative and clerical support to management and sales associates which mayinclude:entering listings and sales into system,assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
• May assist agents withsettingmarketing plans and organizing and facilitating agent training activities.

Assistnew agents in setting up their office, getting into MLS, training on computers and office equipment.Mayassistwith license transfer or annual license renewal.

• May serve as back-up to other office staff.
• Perform anyadditionalresponsibilities as requested or assigned.

Qualifications

Education:

• Minimum of high school diploma orthe equivalent.
• Secondary educationpreferred.

Experience:

• One to threeyearsclerical or administrative experience.
• Marketing and social platforms experience preferred.
• Real estate knowledgepreferred.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills:proficientin Microsoft Office and Canva products.
• Basicproficiencyofsocial media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
• Excellent oral and written communication skills.
• Effective interpersonal skills,leadership abilities, andastrongcustomerservice focus.
• Effective analytical, problemsolving anddecisionmakingskills; initiative, attention to detail, anda teamplayer.
• Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to handle stress and work under pressure.

Employees working 30 or more hours per week receive many benefits, including:

• Medical, dental and vision insurance
• Company provided life insurance
• Company provided short-term and long-term disability
• 401k plan withgenerouscompany match
• Paid time off

Equal Opportunity Employer

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.