Agent

PINKERTON | Comprehensive Risk Management; San Jose (CA); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Life and AD&D insurance

Medical, dental & vision coverage

401(k) and PTO

Job summary

Pinkerton is seeking security professionals to deliver concierge-level security at client sites and events in California. You will deescalate incidents, conduct investigations, and write detailed reports while coordinating with clients and handling access control and CCTV systems.

The role requires licensure such as a CA BSIS Guard Card and CCW/HR218. Candidates should have strong communication, problem-solving, and collaboration skills and be comfortable with travel/variations in assignments.

Qualifications

• High School Diploma or GED and law enforcement, military, and/or security experience required.
• CA BSIS Guard Card, CA BSIS Exposed Firearms Permit, and CA CCW/HR218 are required.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide concierge-level security at client locations and events.
• Deescalate tense situations.
• Write detailed incident reports after incidents or variances.
• Conduct quality investigations and complete investigative reports.
• Oversee campus drop-offs/pick-ups and conduct perimeter patrols.
• Provide response services for emergencies, crisis planning, and workforce disruptions.
• Transport clients to and from locations/events as assigned.
• Secure residential perimeters, review CCTV, manage access controls, and respond to alarms.
• Identify and elevate equipment deficiencies/failures.
• All other duties as assigned.

Skills

Customer service

Investigations

Report writing

Verbal communication

Written communication

Problem solving

Interpersonal skills

Education

High School Diploma or GED

CA BSIS Guard Card

CA BSIS Exposed Firearms Permit

CA CCW/HR218

Tools

Access control systems

CCTV

Alarm monitoring

Microsoft Office

Job description

Overview

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. A CA BSIS Guard Card, CA BSIS Exposed Firearms Permit, and CA CCW/HR218 are required.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.
• Prior experience working in a school setting is preferred.

Working Conditions

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $40.00 - USD $42.00 /Hr.