Agent

Pinkerton Consulting & Investigations, Inc.; San Jose (CA); On-site; USD 55,000 - 59,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. is seeking an Agent to perform concierge-level, residential, campus and event security, plus response services and investigations.

Qualifications include a High School Diploma or GED with security experience and CA BSIS credentials. The role requires strong customer service, report writing, access control, CCTV, and communication skills; travel may be involved.

Qualifications

• High School Diploma or GED with law enforcement, military, and/or security experience.
• A CA BSIS Guard Card, CA BSIS Exposed Firearms Permit, and CA CCW/HR218 are required.
• Strong customer service, investigation/report writing abilities.
• Experience with access control, CCTV, and alarms.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide concierge-level security at the client location and/or events.
• Deescalate tense situations.
• Write detailed incident reports following incidents or variances.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols.
• Provide response services related to emergencies, crisis planning, and threat monitoring.
• Transport clients to and from locations or events.
• Secure residential perimeters; review CCTV; manage access controls; respond to alarms.
• Identify and upscale equipment deficiencies.
• All other duties, as assigned.

Skills

Concierge-level customer service

Investigations & reporting

Access control systems

CCTV & alarm monitoring

Communication skills

Computer literacy

Interacting across cultures

School setting experience

Education

High School Diploma or GED

Job description

Overview

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

Represent Pinkerton's core values of integrity, vigilance, and excellence.Provide the client with concierge-level security at the client location and/or events.Deescalate tense situations or individuals that may arise.Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.Conduct quality investigations and complete investigative reports.Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.Transport the client to and from company location and/or events, as assigned. Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.Identify and upscale equipment deficiencies/failures.All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. A CA BSIS Guard Card, CA BSIS Exposed Firearms Permit, and CA CCW/HR218 are required.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.
• Prior experience working in a school setting is preferred.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $40.00 - USD $43.00 /Hr.