Agent

PINKERTON | Comprehensive Risk Management; Raleigh (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Pinkerton | Comprehensive Risk Management in Raleigh, NC, seeks a security agent for night shifts (Thu–Sat, 7 PM–7 AM) focusing on concierge-level service, access control, and incident response. You will operate within client sites, campuses, and events, ensuring safety and protocol adherence.

Required are a High School Diploma or GED, NC PPS Unarmed/ Armed Training, and firearms qualifications (CCP/HR-218).

Qualifications

• High School Diploma or GED with security/military experience.

Responsibilities

• Provide concierge-level security at client locations and events.
• Deescalate tense situations or individuals as needed.
• Write detailed incident reports following incidents or variances.
• Conduct quality investigations and complete investigative reports.
• Oversee campus drop-offs and perimeter patrols; assist as assigned.
• Provide response services for emergencies and crisis planning.
• Transport clients to and from company locations or events.
• Review CCTV, manage access controls, and respond to alarms.
• Identify and elevate equipment deficiencies/failures.
• Perform all other duties as assigned.

Skills

Concierge-level customer service

Investigations & incident reports

Access control systems

CCTV monitoring

Alarm monitoring

Verbal and written communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Overview

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

The schedule for this role is nights, Thursday through Saturday, from 7 PM to 7 AM.

Responsibilities

• Represent Pinkerton's core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client's residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and elevate equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with security and law enforcement or military experience required. A NC PPS Unarmed and Armed Security Officer Training Certificate, CCP and / or HR-218/LEOSA with current firearms qualification are required. This position requires completion of Pinkerton's licensing process which may include verification of required licenses and affiliation to the appropriate Pinkerton entity.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.