Agent

Pinkerton Consulting & Investigations, Inc.; Raleigh (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. seeks a security professional for night shifts (Thursday–Saturday, 7 PM–7 AM) in Raleigh, NC.

The role combines concierge-level client service with security operations at client sites and events. You will conduct investigations, write reports, monitor CCTV and access controls, and respond to alarms while de-escalating incidents and ensuring safety for people and property.

Qualifications

• High School Diploma or GED required, with security or military background.
• Unarmed/Armed Security Officer Training Certificate (NC PPS) and firearms qualification required.
• Must complete Pinkerton licensing process.
• Concierge-level customer service and incident reporting skills required.
• Familiarity with access control, CCTV and alarm monitoring.

Responsibilities

• Provide concierge-level security at client location or events.
• Perform perimeter patrols and transport clients to events as assigned.
• Write detailed incident reports following incidents or variances.
• Conduct investigations and prepare investigative reports.
• Manage access controls and respond to alarms.
• Deescalate tense situations and ensure safety.

Skills

Concierge-level customer service

Investigations and reporting

Access control systems

CCTV surveillance

Alarm monitoring experience

Problem solving skills

Cross-cultural communication

Verbal and written communication

MS Office proficiency

Education

High School Diploma or GED

Security or military experience

Tools

Microsoft Office

Job description

Overview

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations. The schedule for this role is nights, Thursday through Saturday, from 7 PM to 7 AM.

Responsibilities

Represent Pinkerton’s core values of integrity, vigilance, and excellence.Provide the client with concierge-level security at the client location and/or events.Deescalate tense situations or individuals that may arise.Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.Conduct quality investigations and complete investigative reports.Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.Transport the client to and from company location and/or events, as assigned. Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.Identify and elevate equipment deficiencies/failures.All other duties, as assigned.

Qualifications

High School Diploma or GED with security and law enforcement or military experience required. A NC PPS Unarmed and Armed Security Officer Training Certificate, CCP and / or HR-218/LEOSA with current firearms qualification are required. This position requires completion of Pinkerton's licensing process which may include verification of required licenses and affiliation to the appropriate Pinkerton entity.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.