Agent

UNAVAILABLE; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

401(K) plan

Job summary

Pinkerton in Phoenix is seeking an armed security agent to protect client locations and events, providing concierge-level security and rapid response.

You will conduct investigations, write reports, manage access control, CCTV, and de-escalate tense situations. Travel may be required; strict adherence to safety protocols. Must hold AZ DPS Armed Guard Gold Card and CCW; high school diploma; strong communication and teamwork.

Qualifications

• Must have high school diploma or GED with security-related experience.
• AZ DPS Armed Guard Gold Card and CCW/HR218 certification required.
• Strong written and verbal communication; ability to write detailed reports.

Responsibilities

• Represent Pinkerton’s values of integrity, vigilance, and excellence.
• Provide concierge-level security at client locations and/or events.
• Deescalate tense situations and resolve conflicts calmly.
• Write detailed incident reports for incidents or variances.
• Conduct quality investigations and prepare investigative reports.
• Monitor access controls, CCTV, and alarms; review CCTV footage.
• Coordinate transport and security for on-site and event needs.
• Identify equipment deficiencies and escalate as needed.

Skills

Concierge-level customer service

Investigation writing

De-escalation

Access control systems

CCTV monitoring

Effective communication

Microsoft Office

Education

High School Diploma or GED

AZ DPS Armed Guard (Gold Card)

AZ CCW or HR218 certification

Tools

Alarm monitoring systems

Access control hardware

Security reporting software

Job description

Overview

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Agent may perform a variety of responsibilities based on the assignment to include concierge-level, residential, campus security, event security, response services, basic driving, and/or investigations.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Provide the client with concierge-level security at the client location and/or events.
• Deescalate tense situations or individuals that may arise.
• Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
• Conduct quality investigations and complete investigative reports.
• Oversee external campus drop off/pick-ups and conduct perimeter patrols, as assigned.
• Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
• Transport the client to and from company location and/or events, as assigned.
• Secure the client’s residential perimeter and review CCTV, manage access controls, and respond to alarms, as assigned.
• Identify and escalation equipment deficiencies/failures.
• All other duties, as assigned.

Qualifications

High School Diploma or GED with law enforcement, military, and/or security experience. AZ DPS Armed Guard (Gold Card) and the AZ CCW or HR218 with annual firearm certificate.

• Concierge-level customer service knowledge.
• Able to complete thorough and accurate investigations and reports.
• Access control systems, CCTV, and alarm monitoring experience.
• Problem resolution skills.
• Able to interact effectively at all levels and across diverse cultures.
• Effective verbal and written communication skills.
• Computer knowledge; Microsoft Office.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Rapid and effective decision-making during unusual or emergency situations.
• Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
• Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

• Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.