Agency Support Specialist

Old Republic Title; Tampa (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans (medical, prescriptions,

401(k) plan with company match

Employee assistance program

Paid time off

11 company-paid holidays

Job summary

Old Republic Title's Eastern Title Division is seeking an Agency Support Specialist to assist field management and agents with policy production, collections, and related items, including EZ Jackets and search fees, while enhancing the customer experience.

In this role, you will support policy typing, generate reports, coordinate with Account Managers, and ensure timely communication with internal and external customers. In-office hours are 8:00 a.m. to 5:00 p.m. Monday–Friday.

Qualifications

• Experience with real estate closings.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in title industry closing software.

Responsibilities

• Assist Agency with policy production within ORT offices.
• Send reports to field/management; assist with collections and write-offs.
• Support resolution of matters related to cancelled agencies.
• Update information for Account Managers and Management regularly.
• Run reports and assist with policy typing in other ORT branches as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Real estate closings

Tools

Title industry closing software

Job description

EASTERN TITLE DIVISION

Job Description:

In the role of Agency Support Specialist , you will be responsible for assisting field, management and Agents with policy production, collection of outstanding items including, including those necessary for the cancellation process, but not limited to, EZ Jackets, search fees and occasional training. Enhance the customer experience for both internal and external customers.

Sone of the daily responsibilities may include:

• Responsible for assisting Agency with policy production within the ORT offices.
• Send reports to the field and management and assist with collection of non-remitted policies, outstanding receivables, escrow reconciliations, weekly escrow shortages, E&O policies, Professional Liability Policies and Bonds, EZ Jackets, inventory, premium, search fees, order counts and write-offs and other items directed by management.
• Assist with the resolution of matters relating to Agencies cancelled for cause, i.e. defalcations and similar issues.
• Support Agency Account Managers and Management with updated information on a regular basis.
• Run various reports on a regular basis and send to Account Managers and Managements.
• Support policy typing departments in other ORT branches as needed.

In this role, you will need to:

• Have the ability to work in office from 8:00 a.m. to 5:00 p.m. Monday through Friday.
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company events.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.

KNOWLEDGE and EXPERIENCE required to be successful:

• Experience with real estate closings
• Experience with policy typing
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in title industry closing software.

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer