Agency Relations & Underwriting Support Specialist

Nj Cure; Princeton (NJ); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

PTO & holidays

FSA / HSA plans

Life & AD&D insurance

401(k) with company match

Voluntary benefits

EAP for employees and families

Health & wellness perks

Office events and culture

Job summary

CURE Auto Insurance is seeking an Agency Support Representative to act as the primary liaison between CURE and our insurance agency partners, providing real-time support and ensuring smooth policy administration. The role includes handling LiveChat, phone, and email inquiries, while learning underwriting guidelines and processing updates.

Hybrid work arrangement with onsite and remote flexibility; NJ-based location in Princeton.

Qualifications

• Experience: Prior auto insurance experience preferred but not required; customer service background can be a plus.
• Skills: Strong verbal communication, time management, multitasking abilities, and an eagerness to learn and grow.
• Licensing: A New Jersey Insurance Producer License is a plus (licensing/training provided by the company)

Responsibilities

• Deliver LiveChat, telephone, and email assistance to address agent inquiries and resolve operational issues promptly.
• Learn and maintain a comprehensive understanding of underwriting guidelines, products, and systems; process and audit poly updates, payment adjustments, and related administrative tasks.
• Conduct agent refresher courses and help develop training manuals, presentations, and promotional materials.
• Partner with internal teams to document processes, improve operational workflows, and assist with agency department initiatives.
• Perform other duties as assigned.

Skills

Verbal communication

Time management

Multitasking

Eagerness to learn

Education

New Jersey Insurance Producer License (preferred)

Job description

CURE Auto Insurance is seeking an Agency Support Representative to act as the primary liaison between CURE and our insurance agency partners, providing real-time support and ensuring smooth policy administration. The role includes handling LiveChat, phone, and email inquiries, while learning underwriting guidelines and processing updates.

Hybrid work arrangement with onsite and remote flexibility; NJ-based location in Princeton.