Auto Claims Representative

CURE Auto Insurance (Citizens United Reciprocal Exchange); Detroit (MI); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health & dental coverage

Life and disability insurance

401(k) with company match

Paid time off & holidays

FSA & HSA options

Job summary

CURE Auto Insurance is seeking an Auto Claims Representative - First Notice of Loss in Detroit, MI. You will be the first call for customers filing claims, gather facts, explain inspection options, and guide customers through coverages and the claims process.

The role emphasizes strong communication, the ability to work at a fast pace, and a willingness to learn the claims process. Hybrid schedule with four days on-site and one day remote.

Qualifications

• Strong written and oral communication.
• Able to work at a fast pace with deadlines.
• No insurance experience required.
• Knowledge of auto components a plus.

Responsibilities

• Be the first point of contact when a new claim is filed.
• Document all facts surrounding the loss to speed cycle times.
• Review inspection methods with customers and advise on choices.
• Promote the Direct Repair Program.
• Review policy coverages to determine applicable coverages.
• Identify red flags and communicate them to file handlers.
• Maintain quality while meeting cycle times.
• Participate in training to grow in the role.
• Provide high level of customer service and professionalism.

Skills

Strong communication

Fast-paced environment

Job description

Auto Claims Representative - First Notice of Loss

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

CURE’s Auto Claims Representative Program is designed to develop the fundamental skills required for a successful claim professional. As an Auto Claims Representative, you will ensure CURE’s customers receive a high level of customer service and professionalism. The program includes a combination of activities aimed at giving the representative a full understanding of the claims department and how the department interacts with other areas of the organization.

Representatives will focus on developing the skills necessary for success by assisting other claims professionals with day-to-day job assignments, doing analytical work, or dealing directly with the customers, claimants, or legal and medical professionals to help gather the critical information necessary for the resolution of a claim. Representatives may also work on specific projects with defined tasks that are critical to the claim department’s success.

Essential Job Functions:

As a representative, you will be the first person our customers speak with when a new claim is filed.

Document all the facts surrounding the loss to ensure faster cycle times.

Review our methods of inspection with the customers and let them choose the one that works best.

Promote the benefits of the CURE Direct Repair Program.

Review the coverages under the policy and determine what coverages are applicable to each claim.

Differentiate between repairable and totaled vehicles based on damages.

Identify, document, and communicate any potential red flags to the file handlers and the team leads.

Adhere to cycle times established by the business while maintaining quality standards.

Continually attend training modules to grow within the position.

Maintain a high level of customer service and professionalism.

Performs other related duties as assigned.

Experience/Qualifications:

Strong written and oral communication skills.

Comfortable working at a fast pace with deadlines.

No insurance experience is necessary.

Knowledge of automobile components, systems, repair procedures, and related options is a plus.

Strong organizational skills and the ability to handle a fast‑paced work environment.

Generous paid time off (PTO days, sick days, and holidays)

Flexible spending options with FSA & HSA plans

Life and AD&D insurance

401(k) with company match

Voluntary benefits such as legal services, pet insurance, and identity & fraud protection

24/7 Employee Assistance Program (EAP) for employees and their families

Health & wellness perks including gym discounts, wellness reimbursements, and reward programs

• Fun, engaging in‑office events that support our culture

Physical Actions/Environment: Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in‑person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Starting Compensation: $23 - $30 per hour

Schedule: We offer flexible work hours between 8:00 AM and 5:00 PM, with options like 8–4, 8:30–4:30, or 9–5. We do our best to support individual preferences, though schedules may be adjusted as needed to ensure strong coverage and teamwork.

We also offer a hybrid schedule: team members work onsite four days a week and can work remotely one day a week.

Location: Detroit, MI or Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job‑related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.