Claims Adjuster

CURE Auto Insurance (Citizens United Reciprocal Exchange); Princeton (NJ); Hybrid; USD 50,000 - 80,000; Full time

Job summary

CURE Auto Insurance is seeking an experienced Auto Claims Handler to investigate, evaluate, and settle claims across New Jersey, Pennsylvania, and Michigan. The role requires at least 2 years of auto claims handling experience and strong customer service skills.

The position offers a hybrid work arrangement with onsite presence in Detroit, MI or Princeton, NJ, competitive salary, and comprehensive benefits.

Qualifications

• Minimum of 2 years Auto Claims handling experience.
• Clear and professional communication with customers via phone and written correspondence.
• Strong organizational and time management skills.
• Excellent analytical, investigative, and settlement abilities.
• Proficient with Microsoft Office and related systems.

Responsibilities

• Investigate claim validity, evaluate coverages, and determine need for SIU referrals.
• Set expectations, plan action, and follow company guidelines throughout the claim.
• Make prompt contact with policyholders and involved parties to gather documentation.
• Establish initial reserves and adjust as needed through completion of claims.
• Negotiate timely settlements with claimants, attorneys, or other parties and issue payments.
• Identify red flags and potential fraud indicators and alert SIU when applicable.
• Maintain organized diary system to ensure timely handling of all claims.
• Adhere to NJ/PA/MI Unfair Claims Practices guidelines.

Skills

Claims handling

Customer service

Analytical skills

Organizational skills

Microsoft Office

Communication skills

Job description

CURE Auto Insurance is a leading direct writer of auto insurance in New Jersey, Pennsylvania, and Michigan. CURE offers a great working environment, competitive salary, and comprehensive benefits package which includes health and dental coverage, life and disability insurance, 401k with generous company match, and much more!

This position is responsible for handling Property and Casualty Auto Insurance claims. Candidates should have at least 2 years of experience handling auto insurance claims.

Essential Job Functions:

Investigate validity of claims, evaluate policy coverages, and determine if any special investigation unit referrals are warranted. Set expectations, develop a plan of action, and perform all tasks according to company set guidelines.

Make prompt contact with policyholders and other appropriate parties involved in the loss to obtain the necessary documentation, conduct recorded statements, etc.

Establish initial reserves based on gathered information and adjust as appropriate through completion of assigned claim.

Negotiate timely and appropriate settlements with claimants, attorneys, or other parties. Issue proper and accurate payments as needed.

Identify questionable risks, red flags, fraud indicators and alert the special investigation unit when applicable.

Establish and maintain an organized diary system to ensure all claims are properly and adequately handled in a timely manner.

Adhere to all state/local regulations including the NJ/PA/Michigan Unfair Claims Practices and Guidelines.

Other responsibilities or duties as assigned.

Experience/Qualifications:

A minimum of 2 years Auto Claims handling experience

Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence.

Strong organizational and time management skills.

Excellent analytical, investigative, and settlement skills.

Proficient with Microsoft Office and various other computer skills with the ability to learn and utilize new computer systems and other technologies.

Generous paid time off(PTO days, sick days, and holidays)

Flexible spending optionswith FSA & HSA plans

Life and AD&D insurance

401(k) with company match

Voluntary benefitssuch as legal services, pet insurance, and identity & fraud protection

24/7 Employee Assistance Program (EAP)for employees and their families

Health & wellness perks including gym discounts, wellness reimbursements, and reward programs

Fun, engaging in-office events that support our culture

Physical Actions/Environment:

Required job duties consist of prompt and regular attendance, ability to frequently move about the office to coordinate work with others; standing, sitting and typing for extended periods; and lifting and/or carrying up to 5 lbs. Ability to frequently communicate with others in-person, on the phone/virtually, and in writing. Ability to read, understand, process and evaluate large amounts of technical information and make related, informed decisions.

Starting Salary:$50,000 - $80,000 annually based on experience

Schedule:

We offer flexible work hours between 8:00 AM and 5:00 PM, and employees can choose a schedule that works best for them—8:00 AM–4:00 PM, 8:30 AM–4:30 PM, or 9:00 AM–5:00 PM. While we aim to support individual preferences, final schedules may be adjusted based on business needs to ensure great coverage and teamwork.

We offer a hybrid work schedule:

team members work onsite 4 days per week and have the flexibility to work remotely 1 day per week.

Location:

Detroit, MI or Princeton, NJ

We recruit, hire, employ, train and promote, and compensate individuals based on job-related qualifications and abilities. We respect the dignity and worth of each individual and are committed to an employment environment that is free from all forms of employment discrimination.

CURE Auto Insurance provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Disclaimer:

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. This job description may be subject to change at any time.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.