Account Manager (US-based)

Personio; Village of Hempstead (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Apple devices

Regular team events

International team

Claude Premium Subscription

Job summary

BidX in the United States is seeking an Account Manager to own a portfolio of Amazon Ads clients from onboarding through renewal. You will collaborate with our Customer Growth Managers, Support, and Product teams to ensure every client gains real value beyond a dashboard and becomes a trusted partner.

This client-facing, outcomes-driven role is measured by retention, campaign performance, and responsiveness when attention is needed.

Qualifications

• 2+ years in account management, client success, or similar client-facing role.
• Working knowledge of Amazon Advertising and core metrics (ACOS/TACOS/ROAS) and Seller Central/Amazon.
• Ads console experience is a strong plus.
• Comfortable owning outcomes and proactive communication.
• Proficient in English; German a nice add-on.

Responsibilities

• Manage a portfolio of Amazon advertising accounts from onboarding through renewal.
• Monitor campaign performance and proactively flag issues or opportunities.
• Translate performance data into clear, actionable recommendations for stakeholders.
• Handle escalations and keep clients informed throughout.
• Maintain CRM records (HubSpot) and task tracking (ClickUp).
• Identify upsell and expansion opportunities within your book of business.
• Collaborate with Product on feature gaps and represent client voice internally.
• Support onboarding of new accounts with the onboarding specialist.

Skills

Account management

Amazon Advertising knowledge

English communication

German language

Tools

HubSpot

ClickUp

Job description

Intro

We're looking for an Account Manager in the US to own a portfolio of Amazon Ads clients end to end: onboarding, day-to-day optimization, performance reporting, and renewal conversations. You'll work closely with our Customer Growth Managers, Support, and Product teams to make sure every client is getting real value out of BidX - not just a dashboard, but a partner who understands their business and their Amazon strategy.

This is a client-facing, outcomes-driven role. You'll be judged on retention, campaign performance, and how responsive and proactive you are when something needs attention.

Your area of responsibility will include the following

• Manage a portfolio of Amazon advertising accounts across Self Service and ManagedService tiers, owning the relationship from onboarding through renewal
• Monitor campaign performance (ACOS, TACOS, ROAS, Share of Voice) and proactively flag issues or opportunities - don't wait for the client to notice first
• Translate performance data into clear, actionable recommendations for both marketing-savvy stakeholders and non-technical business owners
• Handle escalations calmly and quickly; loop in dev, product, or leadership when a fix requires it, and keep the client informed the whole way
• Keep CRM records (HubSpot) and task tracking (ClickUp) accurate and up to date - no orphaned tasks, no stale notes
• Identify upsell and expansion opportunities within your book of business
• Collaborate with Product on feature gaps or bugs your clients hit, and represent the client's voice internally
• Support onboarding of new accounts alongside our Customer Onboarding Specialist

What you need to bring

• 2+ years in account management, client success, or a similar client-facing role — ideally in SaaS, e-commerce, or digital advertising
• Working knowledge of Amazon Advertising (Sponsored Products/Brands/Display,DSP) and core metrics like ACOS/TACOS/ROAS; hands-on Seller Central or Amazon
• Ads console experience is a strong plus
• Comfortable owning outcomes, not just tasks - you notice when something's off before the client emails you
• Clear, confident communicator in English (client base spans DE and international markets)
• Organized under pressure: you can manage a full portfolio of accounts without letting anything slip through the cracks
• Experience with CRM/task tools (HubSpot, ClickUp, or similar); comfortable picking up new internal tools quickly
• A collaborative streak - you're quick to loop in the right internal team rather than sitting on a problem
• Excellent knowledge of English (German is a nice add-on)

Nice to Have

• Experience managing agency or multi-brand accounts
• Familiarity with bid automation tools or advertising analytics platforms
• Prior experience in a fast-growing SaaS scale-up
• Comfortable using AI tools (e.g. ChatGPT, Claude) in daily work - we use AI throughout the team and expect it to be part of how you work, too

Why us?

What We Offer

• Hybrid work - we offer you the perfect blend of flexibility and in-person interaction.
• An ambitious and open-minded team that works together on innovative solutions and supports one another.
• Modern workplace equipment with Apple devices, so you can work efficiently and comfortably at all times.
• A varied workday - with us, exciting tasks are guaranteed, but boredom is not.
• Regular team events in a relaxed atmosphere to strengthen team spirit and celebrate successes.
• An international, diverse team that brings together different perspectives and learns from one another.
• Responsibility for genuine customer relationships from day one - no rigid script
• Claude Premium Subscription

Diversity is our strength - a workplace free of prejudice! We value the uniqueness of each individual and promote a respectful and supportive work environment.