Aftersales Representative

Fluent Conveyors, LLC; Northern (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Fluent Conveyors, LLC is seeking an Aftersales Representative to support customers after equipment installation, providing replacement parts, upgrades, service coordination, and ongoing support.

You will collaborate with Engineering and Operations to resolve technical issues, coordinate delivery, maintain CRM records, and build lasting customer relationships while identifying opportunities for additional products and services.

Qualifications

• 2+ years in customer service or inside sales.
• Strong communication and organizational skills.
• Experience using CRM or ERP software.
• Mechanical aptitude and willingness to learn technical products.

Responsibilities

• Respond to customer inquiries regarding replacement parts and equipment support.
• Prepare quotations for parts, upgrades, and service requests.
• Process customer orders and coordinate delivery schedules.
• Work with Engineering and Operations to resolve technical issues.
• Recommend equipment upgrades and preventive maintenance solutions.
• Maintain accurate customer records in the CRM system.
• Coordinate warranty and service-related activities.
• Build long-term customer relationships through proactive support.

Skills

Customer service

Communication skills

Mechanical aptitude

Tools

CRM software

ERP software

Job description

The Aftersales Representative is responsible for supporting customers after equipment installation by providing replacement parts, equipment upgrades, service coordination, and ongoing customer support. This role ensures customers receive timely solutions while identifying opportunities for additional products and services.

Department

Customer Success / Sales

Employment Type

not available

Experience

not available

Location

United States

Schedule

not available

Travel

not available

Key Responsibilities

• 1

  Respond to customer inquiries regarding replacement parts and equipment support.

• 2

  Prepare quotations for parts, upgrades, and service requests.

• 3

  Process customer orders and coordinate delivery schedules.

• 4

  Work closely with Engineering and Operations to resolve technical issues.

• 5

  Recommend equipment upgrades and preventive maintenance solutions.

• 6

  Maintain accurate customer records within the CRM system.

• 7

  Coordinate warranty and service-related activities.

• 8

  Build long-term customer relationships through proactive support.

Qualifications

Required

2+ years of customer service or inside sales experience.

Strong communication and organizational skills.

Experience using CRM or ERP software.

Mechanical aptitude and willingness to learn technical products.

Preferred

Experience in conveyor systems or industrial manufacturing.

Ability to interpret technical documentation and BOMs.