Aftersales Program Manager, Lean Uptime Improvement

PACCAR Inc; Kirkland (WA); Hybrid; USD 104,000 - 163,000; Full time

Benefits offered by this job

401k with company match

Pension plan with retirement benefits

Paid time off—10+ vacation days, 12+US

12 paid holidays

Tuition reimbursement

Medical, dental and vision plans

FSA/HSA

Disability insurance

Life insurance

Employee assistance program

Job summary

PACCAR Inc is seeking an Aftersales Program Manager to drive Lean-based improvements across Kenworth dealer service facilities, coordinating with multiple PACCAR functions to maximize uptime and profitability.

Ideal candidate brings 7+ years in process improvement, Lean/Six Sigma experience, and strong data analytical skills to design standardized service frameworks and measurable action plans.

Qualifications

• Bachelor's degree required, preferably in business, engineering, or automotive technology.
• 7+ years related business experience in process improvement, Lean/Six Sigma or dealer service operations.
• 3+ years implementing Lean methodologies in manufacturing or service environments.

Responsibilities

• Lead cross-functional process improvement initiatives using Lean methodologies across the Kenworth dealer network.
• Conduct diagnostic assessments of dealer service operations to identify bottlenecks and improvement opportunities.
• Develop and implement standardized service process frameworks balancing quality, efficiency and customer satisfaction.
• Collaborate with dealers to design and execute improvement action plans targeting facility-specific challenges.
• Coordinate with Sales, Service, Engineering, Parts, Global Connected Services, and Dealer Development to align support strategies.
• Benchmark industry practices to ensure best-in-class service and uptime.

Skills

Lean Six Sigma

Process Improvement

Data Analysis

Excel

PowerPoint

Education

Bachelor's degree

MBA

Tools

Excel

PowerPoint

Job description

PACCAR Inc is seeking an Aftersales Program Manager to drive Lean-based improvements across Kenworth dealer service facilities, coordinating with multiple PACCAR functions to maximize uptime and profitability.

Ideal candidate brings 7+ years in process improvement, Lean/Six Sigma experience, and strong data analytical skills to design standardized service frameworks and measurable action plans.