Aftersales Program Manager

PACCAR Inc; Kirkland (WA); On-site; USD 104,000 - 163,000; Full time

Benefits offered by this job

401k with company match

Pension plan with retirement benefits

Paid time off—10+ vacation days, 12+US

12 paid holidays

Tuition reimbursement

Medical, dental and vision plans

FSA/HSA

Disability insurance

Life insurance

Employee assistance program

Job summary

PACCAR Inc is seeking an Aftersales Program Manager to drive Lean-based improvements across Kenworth dealer service facilities, coordinating with multiple PACCAR functions to maximize uptime and profitability.

Ideal candidate brings 7+ years in process improvement, Lean/Six Sigma experience, and strong data analytical skills to design standardized service frameworks and measurable action plans.

Qualifications

• Bachelor's degree required, preferably in business, engineering, or automotive technology.
• 7+ years related business experience in process improvement, Lean/Six Sigma or dealer service operations.
• 3+ years implementing Lean methodologies in manufacturing or service environments.

Responsibilities

• Lead cross-functional process improvement initiatives using Lean methodologies across the Kenworth dealer network.
• Conduct diagnostic assessments of dealer service operations to identify bottlenecks and improvement opportunities.
• Develop and implement standardized service process frameworks balancing quality, efficiency and customer satisfaction.
• Collaborate with dealers to design and execute improvement action plans targeting facility-specific challenges.
• Coordinate with Sales, Service, Engineering, Parts, Global Connected Services, and Dealer Development to align support strategies.
• Benchmark industry practices to ensure best-in-class service and uptime.

Skills

Lean Six Sigma

Process Improvement

Data Analysis

Excel

PowerPoint

Education

Bachelor's degree

MBA

Tools

Excel

PowerPoint

Job description

Select how often (in days) to receive an alert:

Date: Aug 25, 2026

Company: PACCAR

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.

Kenworth Truck Company

Kenworth Truck Company, founded in 1923, is the manufacturer of The World’s Best® heavy and medium duty trucks. With an excellent heritage of quality, innovation and technology, Kenworth has played an essential role in the development of trucks that are more fuel efficient, productive, and economical to operate. Today, Kenworth is leading transportation innovation with the introduction of battery-electric vehicles, exploration of fuel cell electric powertrains, and autonomous driving systems. Kenworth is committed to fostering an environment of diversity, equality and inclusivity in the workplace.

Position Summary

TheAftersalesProgramManager serves as a strategic change agent dedicatedtoreducing vehicle dwell timeand enhancing operational efficiency at Kenworth dealer service facilities.Reporting to the Director of Uptime, this position will drive continuous improvement at the dealer service level through Lean methodologies while coordinating cross-functional PACCAR teams and dealer partnerships to maximize customer uptime and dealer service profitability.

The position will establish collaborative relationships with dealer principals and service management while coordinating internal PACCAR functions including Service, Engineering, PACCAR Parts, Global Connected Services, Global Powertrain, and Dealer Development to optimize dealer service operations and customer satisfaction.

Job Functions / Responsibilities

Lead comprehensive process improvement initiatives focused on reducing vehicle dwell time across the Kenworth dealer network using Lean methodologies and continuous improvement best practices

Conduct detailed diagnostic assessments of dealer service operationsusing data analyticsto identify bottlenecks, inefficiencies, andimprovement opportunities

Develop and implement standardized service process frameworks that balance quality, efficiency, and customer satisfaction

Partner with assigned dealers to design and execute customized improvement action plans tailored to facility-specific operational challenges

Manage cross-functional program initiatives coordinating with Sales, Service,Engineering,PACCAR Parts,Global Connected Services,Global Powertrain,andDealer Developmentto align dealer support strategies

Benchmark competitors and stay up to date on current industry practices to ensure Kenworth delivers The World’s Best service experience

Facilitate training and coaching with dealer service management and technical teams on Lean principles, process mapping, and performance management

Establish and monitor key performance metrics related touptime,dwell time, service throughput, labor utilization, and customer satisfactionand communicate results to dealer principals and PACCAR management

Prepare detailed reports and presentations documenting improvement results, lessons learned, and best practices for replication across the network

Collaborate with the Director of Uptime to align dealer service improvement priorities with uptime objectives

Perform other duties as assigned; manage future Aftersales initiatives as neededin support ofdepartmentgoals

Qualifications

Education & Experience:

Bachelor's degree required, preferably in a business-related field, Engineering, or Automotive Technology; MBA is a strong plus

7 years related business experience required, preferably in process improvement, Lean/Six Sigma, dealer service operations, heavy equipment service management, or commercial truck dealerships

3+years experience implementing continuous improvement or Lean methodologies in manufacturing or service environmentshighly preferred

Demonstrated experience with dealer or service center operations preferred

Proven track record of leading successful process improvement projects with measurable business results

Technical & Professional Skills:

Strong personal computer skills including Excel, PowerPoint, and data analysis software required

Demonstrated analytical skills with ability to identify root causes and develop data-driven solutions

Proficiency in process mapping and visualization tools

Interpersonal & Communication Skills:

Excellent verbal and written communication skills with ability to translate complex process improvements into clear action steps

Exceptional presentation skills including ability to communicate improvement initiatives and results to diverse audiences (frontline technicians, dealer management, and senior PACCAR leadership)

Stronginterpersonal skills including ability to build trusting relationships with dealer principals and service management

Travel Requirements

Willingness and capability to travel within the USA and Canada approximately1-2timesper month, with possible occasional additional travel as needed for critical improvement initiatives.

Why work for PACCAR/Kenworth?

• Global Fortune 500Company with a wide array of growth and development opportunities
• Work alongside experienced goal-oriented colleagues recognized as experts in their fields
• Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

Additional Job Board Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for the Aftersales Program Manager is $104,100 – $162,900 annually. Additionally, this role is eligible for the full range of benefit options listed above.

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability and E-Verify Employer.

Nearest Major Market: Seattle

Nearest Secondary Market: Bellevue

Job Segment: Lean Six Sigma, Program Manager, Facilities, Six Sigma, Business Process, Management, Operations