Aftersales Manager

KPI People; Town of Bath (NY); On-site; USD 61,000 - 81,000; Full time

Benefits offered by this job

Company Car

Extensive Benefits Package

Job summary

KPI People is recruiting for an Aftersales Manager in Bath. The role focuses on leading both workshop and front-of-house teams to deliver exceptional customer service while driving profitability and budget adherence.

With a basic salary of £45,000 and OTE of £60,000, the position offers a company car and extensive benefits. UK driving licence is essential and franchised dealership experience is desirable.

Qualifications

• Minimum of 3 years’ Aftersales Manager / Service Manager experience.
• Full UK Driving Licence.

Responsibilities

• Organise, coach, motivate and lead your workshop & front of house team.
• Ensure the highest levels of customer service at all times.
• Manage departmental profitability and budgets.
• Control expenses and recruitment/ staff development.
• Optimize workshop capacity and utilisation and improve CSI.

Skills

Leadership

Coaching

Customer service

Team motivation

Tools

Kerridge

Job description

Aftersales Manager – Bath –
Basic Salary – £45,000 –
OTE – £60,000 –
Company Car –
No Saturdays –
Extensive Benefits Package -

Our client, a large franchised main dealership, in Bath has the requirement for an experiencedAftersales Manager / Service Manager to join theirestablished and high performing Aftersales team.

Responsibilities

As an Aftersales Manager / Service Manager your responsibilities will include:

• Organise, coach, motivate and lead your workshop & front of house team
• Ensuring the very highest levels of customer service every time.
• Departmental profitability
• Delivering dealership and manufacturer budgets
• Controlling expenses
• Recruitment and selection, staff coaching and motivation
• Optimising workshop capacity and utilisation
• Installing, and maintaining processes
• Monitor, develop and improve CSI and customer experience

Experience, Skills & Qualifications

Essential Requirements:

• Minimum of 3 years’ Aftersales Manager / Service Manager experience
• Full UK Driving Licence

Desirable Requirements:

• Franchised Dealership Experience
• Kerridge

Remuneration & Benefits

• Basic Salary of £45,000
• On Target Earnings of £60,000
• Use of Company Vehicle
• Extensive Benefits Package