Aftersales Coordinator

Quirk Auto Dealers; Braintree (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision

401K

Long-Term Disability

Life Insurance

Critical Illness Insurance

Paid sick time

Vacation time

Job summary

Quirk Auto Dealerships in Massachusetts is seeking an Aftersales Coordinator to support our sales department in a fast-paced automotive environment. You will communicate with customers, lenders, and internal teams to resolve questions about paperwork, warranties, and other after-sale items.

This role requires strong organization and interpersonal skills, the ability to manage multiple deals, and a flexible schedule including days, nights, and weekends.

Qualifications

• Background check including criminal record, drug screen, and motor vehicle records check.

Responsibilities

• Assist customers with questions regarding paperwork, warranties, and other after-sale items.
• Help resolve outstanding issues professionally and maintain a positive customer experience after the vehicle has been delivered.
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Skills

Customer service

Lender communication

Organization

Follow-up processes

Tools

Dealership management systems

Lender systems

Job description

Position Overview

Quirk Auto Dealerships is happy to announce that we currently have an exciting opportunity to begin a career at the best dealership group in New England! We are currently looking to fill the position of an Aftersales Coordinator to support our sales department. This is an excellent opportunity for someone who enjoys a fast-paced automotive environment, is organization, and is comfortable communicating with both customers and financial institutions. If this is you, then we want to speak with you regarding a career in automotive sales.

Key Required Proficiencies

• Assist customers with questions regarding paperwork, warranties, and other after-sale items
• Help resolve outstanding issues professionally and maintain a positive customer experience after the vehicle has been delivered
• Maintain consistent communication between customers, management, lenders, and internal departments until each transaction is complete.
• Follow up with customers after delivery when additional signatures, documents, or information are required.

Preferred Skills

• Automotive dealership, banking, finance, administrative, or customer-service experience is preferred but not required
• Ability to follow up consistently and resolve missing paperwork/ funding issues.
• Ability to manage multiple deals and priorities in a fast-paced environment.
• Excellent interpersonal skills and customer service skills
• Basic computer skills and ability to learn dealership management systems and lender systems.
• Must have a flexible work schedule and have the ability to work days, nights and weekends

Qualifications

• Successful completion of a background check, including but not limited to, a criminal record check, physical and drug screen and motor vehicle records check (if applicable to position).

Benefits Offered

• Health, Dental/Vision, 401K, Long-Term Disability, Life Insurance and Critical Illness Insurance. Quirk will provide you with Basic Life Insurance and AD&D policy of $20,000 at no cost to you. All other benefits are optional and will be offered to you at a cost.
• Paid sick time after 90 days and vacation after 1 year

For information on Quirk Auto Dealerships, including more information on employee benefits and our company culture, visit our website at Employment Opportunities | Quirk Auto Dealers.

Quirk Auto Dealerships is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full Time

Pay: Starting at $20.00 per hour plus warranty incentives

Work Location: In person