Aftersales Case Coordinator – Construction Equipment

Yanmar Compact Equipment North America, Inc.; Acworth (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Yanmar Compact Equipment North America, Inc. is seeking an Aftersales Administrator to support the dealer networks and service teams by answering phones, reviewing emails, and entering information into the case system.

The role calls for organizing case data, ensuring accuracy, and assisting with follow ups. Travel up to 25% internationally may be required, and the position typically demands 40+ hours per week.

Qualifications

• 2-year technical diploma or associate degree in related field.
• 3–5 years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment.
• 1–3 years of experience in a customer-facing environment.

Responsibilities

• Answer calls and review emails.
• Input cases into the case management system.
• Review cases for accuracy and follow ups.
• Coordinate with service team and dealer networks.
• Direct inquiries to the proper department.
• Maintain call and email records.

Skills

Construction equipment knowledge

Customer-facing experience

MS Office (Word, Excel, Outlook)

Education

2-year Technical Diploma or Associate’s Degree in related field

Tools

Epicor ERP

TWS Warranty System

Job description

Yanmar Compact Equipment North America, Inc. is seeking an Aftersales Administrator to support the dealer networks and service teams by answering phones, reviewing emails, and entering information into the case system.

The role calls for organizing case data, ensuring accuracy, and assisting with follow ups. Travel up to 25% internationally may be required, and the position typically demands 40+ hours per week.