Aftersales Case & Service Coordinator

Asv Llc; Acworth (GA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment for markets across North America.

The Aftersales Administrator supports the service network by answering calls, reviewing emails, and inputting data into the case management system to ensure accurate dealer case processing and timely follow-ups. Requirements include a 2-year technical diploma or associate degree, 3–5 years in heavy equipment environments, and 1–3 years in

Qualifications

• 2-year technical diploma or associate degree in a related field.
• 3–5 years or more related experience in heavy equipment construction or equivalent.
• 1–3 years in a customer facing environment.

Responsibilities

• Answer calls
• Review and categorize emails
• Input cases into the case management system
• Review cases for accuracy and follow ups
• Follow up on active cases
• Work directly with the service team
• Direct inquiries to the proper department
• Case management
• Call and email records

Skills

Customer facing

MS Office

Communication

Problem solving

Independence

Education

Technical Diploma

Associate Degree

Tools

Epicor ERP

TWS Warranty System

Job description

Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment for markets across North America.

The Aftersales Administrator supports the service network by answering calls, reviewing emails, and inputting data into the case management system to ensure accurate dealer case processing and timely follow-ups. Requirements include a 2-year technical diploma or associate degree, 3–5 years in heavy equipment environments, and 1–3 years in