Aftersales 12V Diagnostics & Data Analyst
Expleo
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Benefits offered by this job
Job summary
Expleo USA in Troy, MI is seeking a Aftersales 12V Technical Analyst & Data Specialist to join a dynamic team. You will serve as the SME for 12V battery diagnostics, testing procedures, and field concerns, providing technical leadership across engineering, quality, warranty, and service channels.
You will build dashboards and KPI reports from dealer data, warranty claims, telematics, and vehicle performance.
Qualifications
- Bachelor's degree in a technical discipline or related field.
- Minimum 5+ years in automotive diagnostics, warranty analytics, or data analytics.
- Experience with Palantir Foundry and AI-enabled analytics is preferred.
Responsibilities
- Serve as Aftersales SME for 12V battery diagnostics and field concerns.
- Lead investigations into battery failures, no-start issues, and diagnostic effectiveness.
- Develop dashboards and KPI reporting to monitor battery tester performance and field data.
- Coordinate cross-functional teams to identify root causes and implement corrective actions.
- Support testing procedures, service processes, and dealer diagnostic tools.
Skills
Education
Tools
Job description
Expleo USA in Troy, MI is seeking a Aftersales 12V Technical Analyst & Data Specialist to join a dynamic team. You will serve as the SME for 12V battery diagnostics, testing procedures, and field concerns, providing technical leadership across engineering, quality, warranty, and service channels.
You will build dashboards and KPI reports from dealer data, warranty claims, telematics, and vehicle performance.
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