Aftersales 12V Technical & Data Specialist

Expleo Group; Troy (MI); Sur place; USD 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision plans

HSA with company contribution

Life Insurance

Short/Long-term disability insurance

401k with matching

Paid Holidays and PTO

Career Development

Résumé du poste

Expleo Group USA in Troy, MI is seeking an Aftersales 12V Technical & Data Specialist to join a dynamic, growing team. The role centers on diagnostic SME work for 12V battery systems and data-driven service improvements.

You will lead cross-functional efforts, develop dashboards with KPI reporting, and leverage Palantir Foundry and AI-enabled analytics to enhance field issue detection and decision making. Collaboration with engineering and warranty teams is essential.

Qualifications

• Must have experience in automotive diagnostics, electrical systems, or aftersales analytics.
• Experience with Palantir Foundry or similar data platforms is preferred.
• Strong ability to develop executive dashboards and BI reporting solutions.
• Knowledge of warranty processes and dealer operations is a plus.

Responsabilités

• Serve as the Aftersales SME for 12V battery diagnostics, testing procedures, and field concerns.
• Lead cross-functional investigations and drive corrective actions for field issues.
• Develop dashboards, scorecards, and KPI reporting to monitor battery and service metrics.
• Analyze dealer data, warranty claims, telematics, and service orders to identify trends and actions.
• Create executive-level insights and recommendations for leadership.
• Lead a cross-functional 12V Aftersales Task Force and coordinate technical reviews.

Connaissances

12V battery technologies

Vehicle electrical systems

Battery diagnostics

Charging systems

CAN network architectures

Advanced Excel skills

Data analysis

Executive communication

Leadership without authority

Formation

Electrical Engineering

Electronics Engineering Technology

Automotive Engineering

Data Analytics

Computer Science

Related Technical Discipline

Outils

Palantir Foundry

BI tools

AI analytics tools

Description du poste

EXPLEO GROUP USA is looking for an Aftersales 12V Technical & Data Specialist to join a dynamic and expanding team in Troy, MI.

Responsibilities

Technical Leadership

• Serve as the Aftersales Subject Matter Expert (SME) for 12V battery diagnostics, testing procedures, and battery-related field concerns.
• Lead technical investigations involving battery failures, no-start concerns, charging system performance, and diagnostic process effectiveness.
• Analyze battery tester performance, software validation results, and diagnostic accuracy studies.
• Partner with Engineering, Quality, Warranty, Service Engineering, Technical Assistance, Supply Chain, and Supplier organizations to identify root causes and drive corrective actions.
• Support the development, validation, and continuous improvement of battery testing procedures, service processes, and dealer diagnostic tools.
• Lead and coordinate a cross-functional 12V Aftersales Task Force to resolve emerging field issues.
• Facilitate technical reviews, working sessions, and executive-level presentations.

Data Analytics & Reporting

• Analyze dealer battery tester data, warranty claims, telematics information, repair orders, and vehicle field performance data.
• Develop dashboards, scorecards, and KPI reporting to monitor:
• Battery replacement trends
• Warranty spend and cost drivers
• Dealer diagnostic compliance
• Battery tester effectiveness
• Vehicle platform performance
• Service campaign effectiveness
• Identify emerging trends and provide data-driven recommendations to leadership.
• Utilize statistical analysis, predictive analytics, machine learning techniques, and AI-enabled tools to improve field issue detection and decision making.
• Leverage platforms such as Palantir Foundry and other business intelligence tools to support advanced analysis and reporting.
• Create and present executive-level reports, insights, and recommendations.

Aftersales Operations Support

• Drive warranty reduction initiatives through technical analysis and corrective action implementation.
• Collaborate with dealer operations teams to improve service processes and diagnostic effectiveness.
• Monitor customer feedback and field data to proactively identify product performance concerns.
• Support service campaigns, technical actions, and continuous improvement initiatives.
• Translate complex technical and analytical findings into practical business recommendations.

Education

• Electrical Engineering
• Electronics Engineering Technology
• Automotive Engineering
• Data Analytics
• Computer Science
• Related Technical Discipline

Experience

• 5+ years of experience in one or more of the following:
• Automotive diagnostics
• Electrical systems engineering
• Aftersales operations
• Warranty analytics
• Technical data analysis
• Experience with Palantir Foundry.
• Experience using AI-based analytics tools, machine learning models, or predictive analytics applications.
• Knowledge of automotive aftersales systems, warranty processes, and dealer operations.
• Experience developing executive dashboards and business intelligence reporting solutions.
• Automotive OEM, dealership service, warranty, or diagnostic experience.
• Familiarity with battery tester technologies, telematics data, or connected vehicle analytics.
• Experience leading large cross-functional task forces or technical working groups.

Technical Skills

• Strong understanding of:
• 12V battery technologies
• Vehicle electrical systems
• Battery diagnostics
• Charging systems
• CAN network architectures
• Advanced Microsoft Excel skills.
• Strong analytical and problem-solving capabilities.
• Experience developing reports, dashboards, and business intelligence solutions.
• Ability to analyze large data sets and translate findings into actionable recommendations.
• Strong written, verbal, and presentation skills.

Leadership Skills

• Ability to lead and influence cross-functional teams without direct authority.
• Experience coordinating complex initiatives involving multiple stakeholders.
• Strong executive communication and presentation capabilities.
• Strategic thinker with exceptional attention to detail.
• Proven ability to drive decisions using data and facts.

What We Offer

• Competitive Compensation: $65,000 - $95,000 annually. Final compensation is determined based on experience, skills alignment, and market conditions.
• Comprehensive Benefits for you and your dependents – Extensive Medical Plans, Dental, Vision, HSA with company contribution, company sponsored Life Insurance and Short / Long term disability insurance, a host of voluntary plans including legal, hospital, accident, pet wellness, and 401k with matching
• Paid Holidays and Paid Time Off
• Career Development and Advancement – Expleo is a global company in 29 Countries worldwide with a high focus on development
• Strong Team Culture – Collaborate with experienced professionals who value precision, performance, and teamwork

Expleo is a trusted partner for end-to-end, integrated engineering, production support, MRO, and quality services, with a presence in over 29 countries. To find out more, visit www.expleogroup.com

Expleo is an equal opportunity employer. We commit to non-discrimination in all stages of the recruitment process, ensuring fair and unbiased hiring practices.

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