Aftermarket Sales Representative

Aqua-Aerobic Systems, Inc.; Loves Park (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental

Vision

Life Insurance

Short Term Disability

Long Term Disability

Travel Insurance

Paid Parental Leave

401k match

Profit Sharing

Bonus

Vacation

Job summary

Aqua-Aerobic Systems, Inc. in Loves Park, IL seeks an Aftermarket Sales Representative to provide post-purchase sales support to our customer base.

You will update customer records with new contacts and purchases and communicate with customers to gather information on existing equipment installations. The role involves researching needs and coordinating with internal departments to offer informed recommendations to customers, ensuring timely responses and accurate data handling.

Qualifications

• High school diploma or equivalent, plus 3 years inside sales, customer service, or technical support.
• Experience with industrial, mechanical, or water/wastewater equipment preferred.
• Comfortable communicating via telephone on a frequent basis.
• Proficient in computer use.
• Strong attention to detail and ability to meet deadlines.
• Excellent written and verbal communication skills.
• Ability to read technical drawings and bill of materials, identify parts, and answer questions about equipment.

Responsibilities

• Prepare quotations including prices and ship dates.
• Answer incoming calls and emails and respond to inquiries.
• Communicate with customers to obtain information on existing installations.
• Coordinate with Engineering, Sales, Finance, and Operations for recommendations.
• Follow up on open quotes monthly.
• Perform data entry and process orders.
• Maintain current parts and services price lists.
• Scan, file, and maintain project and order files.
• Provide brochures and technical information to customers on request.
• Coordinate price and proposal information with sales reps and Aftermarket Sales Manager.

Skills

Inside sales experience

Customer service

Technical support

Job description

Protecting the World's Water.

Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our "Customer for Life" philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World's Water. It's our mission - powered by People and driven by Innovation.

Key Responsibilities

The Aftermarket Sales Representative will provide post purchase sales support to the Aqua-Aerobic Systems, Inc. customer base. The position will update customers records based on new contacts, purchases, or information. The Aftermarket Sales Representative will communicate with customers to obtain information on existing equipment installations. This role will conduct research and communicate with internal departments to provide recommendations to customers.

This position will be onsite at Aqua-Aerobic Systems, Inc. in Loves Park, IL.

Essential Duties and Responsibilities

• Prepare quotations including prices and ship dates utilizing system information.
• Answer incoming telephone calls and emails and responds to inquiries.
• Communicate with customers to obtain pertinent information on existing equipment installations.
• Conduct research and communicate with Engineering, Sales, Finance, and Operations to provide recommendations to customer.
• Follow-up on open quotes monthly.
• Perform data entry and processes orders.
• Maintain current parts and services price lists.
• Scan, file, and maintain project and order files.
• Provide brochures and technical information to customers, upon request.
• Coordinate price and proposal information with sales representatives and Aftermarket Sales Manager.

Work Environment

Usual office working conditions with moderate noise such as computers and printers, telephones and copy machines.

Minimum Qualifications

• High school diploma or equivalent, plus at least 3 years of experience in inside sales, customer service, or technical support. Prior experience with industrial, mechanical, or water/wastewater equipment is preferred.
• Must be comfortable communicating via telephone on a frequent basis.
• Proficient in computer use.
• Strong attention to detail, with the ability to set priorities and meet deadlines effectively.
• Excellent written and verbal communication skills.
• Possess the ability to communicate price, margin and commission information accurately and in a timely fashion, while maintaining confidentiality of the information handled.
• Ability to read technical equipment drawings and bills of material, identify replacement parts, and answer customer questions about how equipment works.

Salary Range: $29.08 to $36.00 per hour

Benefits Include:

Medical (prescription coverage included), Dental, Vision, Life Insurance, Short Term Disability, Long term Disability, Accidental Death and Dismemberment, Business Travel Insurance, Paid Parental Leave, Medical Flexible Spending, Dependent Care Flex Spending, Lifestyle Spending Account, EAP, 401k plus 3% match- both pretax and post, Profit sharing, Bonus, Summer Hours, Paid Christmas Shutdown, Paid Volunteer Hours, Vacation & Paid Leave for All Workers, Vacation Purchase Program, Tuition Reimbursement, Telecommuting up to 2 days a week, Flex work schedule, Identity Theft Protection