Customer Service Process Specialist

Aqua-Aerobic Systems, Inc.; Loves Park (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Job summary

Aqua-Aerobic Systems, Inc. in Loves Park, IL is seeking a Marketing and Events Specialist to coordinate seminars, travel, and communications with customers, reps, and staff.

The role involves planning national and regional events, managing logistics, and supporting sales and marketing initiatives. The position requires a Bachelor’s degree and 3 years of marketing/event experience, strong MS Office skills, and the ability to travel up to 25%.

Qualifications

• Bachelor’s degree plus 3 years of marketing experience including marketing, event planning, or travel coordination.

Responsibilities

• Coordinate Seminar Program including travel, hotel, meals and entertainment and manage internal and external communications.
• Assist with annual tradeshow calendar logistics, registration and carrier coordination.
• Provide sales and marketing support through customer communications, materials, and literature distribution.
• Maintain expense reports and inventories; handle administrative tasks.
• Coordinate Parents Day and other special events as scheduled.
• Support AquaGear online store operations, pricing, and reporting.
• Arrange headshots for new or promoted staff within S&M group when requested.

Skills

Marketing

Event planning

Travel coordination

Communication

Tradeshow logistics

Education

Bachelor’s degree

Tools

Zoom

Microsoft Teams

Microsoft Office

AI tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Marketing and Events Specialist

Loves Park, IL, US

1 Attachments

Salary Range: $25.96 To $32.00 Hourly

Protecting the World's Water.

Since 1969, Aqua-Aerobic Systems, Inc. has led the water and wastewater treatment industry by providing advanced solutions in aeration and mixing, biological processes, cloth media filtration, membranes, PFAS solutions, disinfection and process control. As an applied engineering company serving both municipal and industrial customers, we work collaboratively with consulting engineers, owners, plant managers and operators to design and manufacture the best treatment solution with the lowest lifecycle cost. Our "Customer for Life" philosophy ensures that every customer will receive unparalleled service before, during and after the installation of Aqua-Aerobic products. Protecting the World's Water. It's our mission - powered by People and driven by Innovation.

The Marketing and Events Specialist will have responsibility for full coordination of the company’s Seminar Program including travel, hotel, meals and entertainment, internal and external communications as well as Parents Day and other special events that are scheduled. This position will be involved in the coordination of annual tradeshows including registration, logistics and related communications. The Marketing and Events Specialist will provide sales and marketing support in various areas with communications to customers, reps and internal staff. The role will also have administrative tasks which include preparing expense reports and maintaining inventories.

This position will be onsite at Aqua-Aerobic Systems, Inc. in Loves Park, IL.

Essential Duties and Responsibilities

• Coordination of Process & Product Application seminars, project seminars, regional/specialty seminars, installation visits and rep training seminars. Essential duties include: airline reservations, hotel, food and beverage, ground transportation, assembling seminar materials and all communications with customers, reps, vendors and internal personnel.
• Assist with Parents Day as well as any other special events that are scheduled.
• Coordinate all tasks associated with executing annual tradeshow calendar including: regional, state and specialty conferences by securing exhibit space, coordinating exhibit materials, sponsorships, booth staff registration and handling all logistics with freight, banner inventory and maintain annual tradeshow calendar.
• Assist with coordination of national tradeshows (WEF, ACE): to include hotels, meals and entertainment, registrations and internal and external communications.
• Monitor and maintain inventory of seminar and department supplies including but not limited to kitchen supplies, promotional items and literature inventory.
• Track and record all new reps with onboarding e-package and sending cloth kits, 1-Min app registration, updating e-mail distribution lists and responding to rep requests for literature and other marketing materials.
• Facilitate the company’s AquaGear online store including; adding/deleting merchandise, working with vendor on pricing, order follow-through/distribution and administrative reporting and handling invoices.
• Order and distribution of sales awards, trophies, name tags and specialty engraving.
• Renew state association and corporate memberships as required.
• Coordinate head and shoulder photography for new or promoted employees within S&M group or others upon request.
• Assist with administrative tasks associated with the company’s Aqua TechTalk webinar program including exporting attendance lists, distribution, internal and external communications.
• Facilitate scheduling and tours of wastewater treatment facilities and Research & Technology Center.
• Assist with other tasks and special projects as directed.

Usual office working conditions with moderate noise such as computers and printers, telephones and copy machines. Some exposure to local wastewater plant during seminars. Periodic over-night travel related to tradeshows and remote seminars along with occasional after-hours commitments for events and business functions outside standard office hours.

Minimum Qualifications

• Bachelor’s degree plus 3 years of marketing experience including marketing, event planning, or travel coordination or any equivalent combination of training and experience .
• Prior experience with organizing, tracking registrations, and moderating online webinars using Zoom and Teams webinar platforms.
• Proven history of working with tradeshow decorators, ordering furnishing, and scheduling
• Previous event planning experience including working with vendors, budgets and timelines
• Must be proficient with Microsoft® Office
• Proven history of utilizing AI tools to increase productivity
• Strong written and verbal communication skills.
• Ability to travel 25%

Salary Range: $25.96 to $32.00 per hour

Benefits Include:

• Medical (prescription coverage included)
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Long term Disability
• Accidental Death and Dismemberment
• Business Travel Insurance
• Paid Parental Leave
• Medical Flexible Spending
• Dependent Care Flex Spending
• Lifestyle Spending Account
• EAP
• 401k plus 3% match - both pretax and post
• Profit sharing
• Bonus
• Summer Hours
• Paid Christmas Shutdown
• Paid Volunteer Hours
• Vacation & Paid Leave for All Workers
• Vacation Purchase Program
• Tuition Reimbursement
• Telecommuting up to 2 days a week
• Flex work schedule
• Identity Theft Protection