Aftermarket Sales Leader - Parts & Service

Hirenexus; Itasca (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Hirenexus is seeking an Aftermarket Sales Manager to lead and grow our aftermarket business, including consumables, spare parts, service, and refurbishment offerings. You will drive revenue growth, improve margins, and deliver an exceptional customer experience while leading a high-performing sales team.

The ideal candidate will have a strong background in manufacturing sales, technical aptitude, and a passion for developing people and processes that support long-term customer success.

Qualifications

• 7+ years of sales experience in manufacturing or industrial environments.
• Proven leadership experience managing a sales or inside sales team.
• Strong understanding of aftermarket business models (parts, service, refurbishment).
• Ability to read and interpret technical drawings, specifications, and related documentation.

Responsibilities

• Lead, coach, and develop the aftermarket sales team to deliver outstanding customer service and achieve sales objectives.
• Drive revenue growth and margin performance across all aftermarket product and service lines.
• Oversee customer communications to ensure responsiveness, accuracy, and professionalism.
• Strengthen team capabilities in product selection, pricing strategy, and margin optimization.
• Ensure disciplined use of CRM and ERP systems for managing leads, opportunities, quotes, and orders.
• Collaborate cross-functionally with engineering, manufacturing, purchasing, service, finance, and project management to improve execution and workflows.
• Review and improve departmental processes to increase efficiency and scalability.
• Prepare and deliver quotations for standard and semi-custom products and services.
• Interpret customer requirements and recommend appropriate technical solutions.
• Manage order lifecycle from entry through shipment, ensuring timely delivery and proactive communication.
• Resolve customer issues, including complaints, returns, and order discrepancies.
• Provide regular reporting on sales activity, forecasts, pipeline, and market trends.
• Partner with account executives to identify and drive aftermarket sales opportunities tied to installed equipment.

Skills

Sales leadership

Revenue growth

Cross-functional collaboration

CRM (Salesforce)

ERP systems

Technical reading (drawings/specs)

Strategic pricing

Communication skills

Education

Bachelor’s degree in Engineering/Business or related technical field

Tools

Salesforce CRM

Microsoft Excel

ERP systems

Job description

Hirenexus is seeking an Aftermarket Sales Manager to lead and grow our aftermarket business, including consumables, spare parts, service, and refurbishment offerings. You will drive revenue growth, improve margins, and deliver an exceptional customer experience while leading a high-performing sales team.

The ideal candidate will have a strong background in manufacturing sales, technical aptitude, and a passion for developing people and processes that support long-term customer success.