Aftermarket Growth & Services Leader

Hutson, Inc; Woodhaven (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) plan

Company-paid short-term disability

Health Savings Account

Paid Time Off

Wellness Program

Job summary

Hutson, Inc in Woodhaven is seeking an Aftermarket Manager to lead the organizational efforts in aftermarket business. This role focuses on maximizing profitability while ensuring customer satisfaction through effective service and parts sales.

The ideal candidate will have at least 3 years of sales experience and a strong understanding of customer relationship management. Additionally, you will be responsible for technician management and reporting location metrics, while also ensuring smooth

Qualifications

• 3 or more years of sales experience is preferred.
• Knowledge of John Deere and competitive equipment.
• Ability to use software applications effectively.
• Understanding of mechanical and technical terms.

Responsibilities

• Manage customer calls and conflict as it arises.
• Effectively manage technician labor rates and efficiency.
• Reports weekly location metrics.
• Manage warranty process and customer experience.
• Promote and sell products to meet customer needs.

Skills

Sales experience

Customer relationship skills

Organizational skills

Technical understanding

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Parts operating systems

Job description

Hutson, Inc in Woodhaven is seeking an Aftermarket Manager to lead the organizational efforts in aftermarket business. This role focuses on maximizing profitability while ensuring customer satisfaction through effective service and parts sales.

The ideal candidate will have at least 3 years of sales experience and a strong understanding of customer relationship management. Additionally, you will be responsible for technician management and reporting location metrics, while also ensuring smooth