Aftermarket Parts Specialist — Quotes & ERP Support

Hitachi; Michigan City (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Hitachi Global Air Power US, LLC in Michigan City, IN is seeking an Aftermarket Parts Technician to handle spare parts inquiries for current and legacy equipment. You will provide quotations, identify part numbers, and collaborate with Supply Chain to obtain cost, lead times, and specifications.

The role requires strong communication and accuracy, with the ability to manage multiple priorities. After-hours support is rotated weekly and SAP/Salesforce knowledge is a plus.

Qualifications

• Associate degree or equivalent post-high-school training.
• 2–4 years of industry experience.
• Excellent verbal and written communication; strong interpersonal and listening skills.
• Ability to manage multiple priorities and stay calm under pressure.
• Air compressor experience a plus.
• Ability to follow engineering schematics and research BOMs; interface with Engineering, Service, Quality.

Responsibilities

• Provide product technical assistance including quotations and part number identification.
• Research BOMs, manuals, and drawings for quoting accuracy.
• Coordinate with Supply Chain or vendors for updated cost, lead times, and specifications.
• Establish list prices and set up spare parts in ERP.
• Meet customer service metrics (response time, abandoned calls, 24-hour inquiries, customer satisfaction).
• Provide after-hours support in weekly rotation.

Skills

Communication

Interpersonal skills

Active listening

Sense of urgency

Attention to detail

Multi-tasking

Time management

MS Office

SAP

SalesForce

Spanish

Education

Associate degree or equivalent

Tools

SAP

SalesForce

Job description

Hitachi Global Air Power US, LLC in Michigan City, IN is seeking an Aftermarket Parts Technician to handle spare parts inquiries for current and legacy equipment. You will provide quotations, identify part numbers, and collaborate with Supply Chain to obtain cost, lead times, and specifications.

The role requires strong communication and accuracy, with the ability to manage multiple priorities. After-hours support is rotated weekly and SAP/Salesforce knowledge is a plus.