Aftermarket Account Manager - Northeast

ZF Group; Stroudsburg (Monroe County); Remote; USD 90,000 - 125,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid Time Off

401k Plan

Health Care Benefits

Paid Holidays

Collaborative team environment

Community outreach activities

Job summary

ZF Group is seeking an Aftermarket Account Manager in a remote role covering New York, Pennsylvania, Massachusetts, and neighboring states. You will manage all customer-related activities, translate VOC into strategy, and drive service levels across the value chain from development to delivery.

Ideal candidates have 6+ years in technical/sales, a strong automotive or aftermarket background, and robust Excel skills. Travel up to 75% will be required.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• 6+ years of technical/sales experience in heavy truck, automotive, or aftermarket sales.
• Commercial vehicle experience is highly preferred.
• Proficient in Microsoft Office Suite; strong Excel skills.
• Deep commercial understanding of the assigned region/customers.
• Excellent presentation and negotiation/relationship skills.
• Willingness to travel 50–75%.

Responsibilities

• Lead RFQ process for all customer requests.
• Ensure organization is responsive to customer needs and communicate internally.
• Strengthen the account team to meet internal and external expectations.
• Maintain product development strategies to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support negotiations with customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from development to delivery.

Skills

Technical/sales experience

Presentation skills

Negotiation/relationship management

Regional market knowledge

Travel readiness

Education

Bachelor’s degree in Business/Engineering or related field

Tools

Microsoft Office Suite (Excel, Outlook, Teams)

Job description

About the Team

The Aftermarket Account Manager – will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

This is a remote position that will oversee the following territories

New York, Pennsylvania, Massacusetts, New Jersey, Maryland, Delaware, Maine, Vemront, New Hampshire and Connecticut.

What you can look forward to as an Aftermarket Account Manager

• Lead the request for quotation process for all customer requests.
• Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
• Strengthen the account team fulfilling all internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with the customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.

Your Profile as an Aftermarket Account Manager

• Bachelor’s degree in Business, Engineering, or related field; an equivalent combination of education and experience will be considered.
• 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
• Commercial Vehicle experience is highly preferred.
• Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required.
• Deep commercial understanding of the assigned region and/or customers.
• Excellent presentation skills.
• Negotiation/Relationship management skills.
• Ability to travel 50% - 75% of the time.

Why you should choose ZF

• Annual Incentive Plan
• Paid Time Off
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A supportive collaborative team environment
• Supportive Employee Groups and community outreach activities