Account Manager

ZF Group; Northville (MI); On-site; USD 104,000 - 125,000; Full time

Benefits offered by this job

Annual incentive plan

401(k) plan

Health care benefits

Paid sick time

Inclusive culture

Community outreach

Job summary

ZF Group in North America seeks an Account Manager to defend and grow key customers. You will build relationships with customer engineering teams and decision-makers, managing accounts through virtual and in-person meetings with 25–50% travel, while collaborating with engineering, product management and logistics to deliver timely offers.

The role calls for a Bachelor’s in Business or Engineering (Master’s preferred), 7+ years in B2B sales, experience in complex organizations, MS Office and SAP

Qualifications

• Bachelor’s degree in Business, Engineering, or related fields; Master’s preferred.

Responsibilities

• Defend and grow business with assigned customers in North America
• Ensure customer satisfaction in products, price, quality, service, and technology
• Build connections with customer engineering teams and decision-makers
• Manage customer relationships through virtual and in-person meetings (25%-50% travel)
• Support quality and logistics discussions
• Work on new RFQs and ensure timely delivery of offers
• Collaborate with ZF functions to deliver on-time responses
• Solve technical and commercial issues, coordinating internal resources
• Support operational planning and manage price lists and adjustments
• Ensure KPIs are under control and identify new market opportunities
• No direct reports

Skills

Sales Management

B2B Sales

Cross-functional collaboration

Communication

Leadership

English fluency

Education

Bachelor in Business/Engineering

Master's preferred

Tools

MS Office

SAP

Job description

The sales team drives business growth and customer satisfaction through strong relationships, customer engagement, market analysis, and sales strategy. The team collaborates with engineering, product management, and logistics to introduce new products and enhance existing ones, ensuring compliance with industry standards and fostering a positive work environment.

The position can report out of our North Mankato, MN, Northville, MI or Vernon Hills, IL location.

What you can look forward to as Account Manager:

• Defend and grow business with assigned customers in North America
• Ensure customer satisfaction in products, price, quality, service, and technology
• Build connections with customer engineering teams and decision-makers
• Manage customer relationships through virtual and in-person meetings (25%-50% travel)
• Support quality and logistics discussions
• Work on new RFQs and ensure timely delivery of offers
• Collaborate with ZF functions to deliver on-time responses
• Solve technical and commercial issues, coordinating internal resources
• Support operational planning and manage price lists and adjustments
• Ensure KPIs are under control and identify new market opportunities
• No direct reports

Your profile as Account Manager

• Bachelor’s degree in Business, Engineering, or related fields; Master’s preferred
• 7+ years of experience in Sales Management (B2B; preferably Tier 1 suppliers)
• Experience in complex/matrix organizations
• Technical knowledge of complex engineering products
• Proactive, assertive, and good communication skills
• Ability to lead cross-functional teams
• Willingness to travel in North America (and sometimes overseas)
• Proficient in MS Office and SAP
• Demonstrated integrity and commitment to continuous improvement
• Fluent in English

The expected base compensation for this role is $103,800 to $125,000 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

What We Offer

• Annual Incentive Plan with a 5% Target
• 401(k) Plan
• Health Care Benefits
• Paid Sick Time (ESST)
• Supportive, collaborative team environment
• Diverse and inclusive workplace culture
• Supportive Employee Groups and community outreach activities