Aftercare & Warranty Specialist

Richemont; New York (NY); Presencial; USD 34.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision program

Health savings account

Life insurance

Disability benefits

401(k) with employer match

Paid time off

Wellness reimbursement

Employee assistance program

Volunteer days

Flexible spending accounts

Descripción de la vacante

Watchfinder, part of Richemont, is seeking a dedicated customer service specialist in New York to deliver exceptional post-purchase support, assist with warranty repairs, and communicate clearly with customers throughout the journey. You will handle escalated cases with professionalism while collaborating with Service Centres and internal teams to resolve issues swiftly and keep customers informed.

The role emphasizes building lasting relationships, loyalty, and advocating for improvements to

Formación

• Excellent problem-solving and ability to resolve challenging situations to turn customers into advocates.
• Proven ability to work within a team and across departments to ensure high-quality customer experience.
• Able to tailor interactions and build rapport while communicating technical information clearly.
• Contribute to process improvements by sharing customer feedback.

Responsabilidades

• Deliver exceptional customer service across post-purchase touchpoints.
• Assist in the warranty repairs process and communicate with customers.
• Collaborate with Service Centres to meet service levels.
• Handle escalated customer cases with professionalism and efficiency.
• Foster customer retention and advocacy for Watchfinder.

Conocimientos

Customer service

Problem solving

Communication skills

Empathy

Team player

Warranty repair management

Zendesk

Cross-functional collaboration

Herramientas

Zendesk

Descripción del empleo

Watchfinder, part of Richemont, is seeking a dedicated customer service specialist in New York to deliver exceptional post-purchase support, assist with warranty repairs, and communicate clearly with customers throughout the journey. You will handle escalated cases with professionalism while collaborating with Service Centres and internal teams to resolve issues swiftly and keep customers informed.

The role emphasizes building lasting relationships, loyalty, and advocating for improvements to