After-Sales Tech Support Engineer (Electrical/Controls)

#twiceasnice Recruiting; Minneapolis (MN); On-site; USD 75,000 - 90,000; Full time

Job summary

#twiceasnice Recruiting is seeking a Technical Support Specialist for an industrial equipment client in Northwest Minneapolis, MN. The role focuses on after-sales warranty support, installation questions, and remote troubleshooting with dealers and end users.

Ideal candidates read electrical schematics, have strong electrical/mechanical troubleshooting skills, and can guide customers via phone, video, and written responses. Salary ranges from $75,000 to $90,000 plus benefits; full-time, on-site.

Qualifications

• 3+ years experience in technical support or mechanical/electrical field service.
• Ability to read and interpret electrical prints and schematics.
• Strong electrical and mechanical background with controls experience.
• Strong customer service and communication skills.

Responsibilities

• Own after-sales technical support and warranty inquiries from dealers and end users
• Assist dealers with technical questions at the time of product installation
• Provide ongoing technical and troubleshooting support to end users post-installation
• Read and interpret electrical prints/schematics to help identify the source of a problem
• Guide dealers and technicians through remote diagnosis via phone, video, and written responses
• Diagnose mechanical and electrical issues remotely and recommend corrective action
• Process and track warranty claims; maintain documentation of support cases and resolutions
• Relay recurring field issues and product feedback to engineering and manufacturing
• Participate in the internal Issue Log Team
• Support secondary responsibilities as workload and background allow

Skills

Schematics reading

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Job description

#twiceasnice Recruiting is seeking a Technical Support Specialist for an industrial equipment client in Northwest Minneapolis, MN. The role focuses on after-sales warranty support, installation questions, and remote troubleshooting with dealers and end users.

Ideal candidates read electrical schematics, have strong electrical/mechanical troubleshooting skills, and can guide customers via phone, video, and written responses. Salary ranges from $75,000 to $90,000 plus benefits; full-time, on-site.