After-Sales Support Lead: Customer Care & Warranty

ROBAM APPLIANCES LA TRADE LLC; California; On-site; USD 70,000 - 110,000; Full time

Job summary

ROBAM APPLIANCES LA TRADE LLC is seeking an After-Sales Supervisor to lead our customer service team and drive exceptional post-sale support. You will guide the team, manage warranties and parts inventory, and partner with sales and logistics to ensure seamless service.

The role requires strong leadership, technical knowledge, and a customer-centric approach to improve satisfaction and outcomes across the organization.

Qualifications

• Bachelor's degree preferred in Business Administration, Engineering, or related field.
• Proven experience in after-sales service or service management.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Technical knowledge relevant to products or services.
• Ability to analyze data and generate actionable insights.

Responsibilities

• Oversee and coordinate after-sales service activities to resolve customer inquiries and issues.
• Supervise and train the after-sales team to maintain high standards of support.
• Develop and implement service procedures and standards to improve satisfaction.
• Monitor customer feedback and service metrics to identify improvements.
• Collaborate with sales, technical, and logistics teams for seamless support.
• Manage warranty claims, service contracts, and spare parts inventory.
• Provide technical guidance to team members and customers as needed.
• Prepare reports on after-sales performance and trends for management.

Skills

Leadership

Customer service

Communication

Technical knowledge

Data analysis

CRM software

MS Office

Team training

Education

Bachelor's degree

Tools

MS Office Suite

Job description

ROBAM APPLIANCES LA TRADE LLC is seeking an After-Sales Supervisor to lead our customer service team and drive exceptional post-sale support. You will guide the team, manage warranties and parts inventory, and partner with sales and logistics to ensure seamless service.

The role requires strong leadership, technical knowledge, and a customer-centric approach to improve satisfaction and outcomes across the organization.