After-Sales Warranty & Claims Specialist

DARRAN Furniture Industries, Inc.; High Point (NC); On-site; USD 40,000 - 54,000; Full time

Job summary

DARRAN is seeking a Customer Service Representative – After Sale to support warranty processes and claims with dealers and end users. You will coordinate with manufacturing, QA, and shipping to drive timely resolutions and credits, while monitoring costs and reporting outcomes.

Ideal candidates bring 3+ years in customer service, strong Microsoft Office skills, and ability to multitask in a fast-paced furniture environment.

Qualifications

• 3+ years of customer service experience.
• Experience in Furniture Manufacturing / Office Furniture preferred.
• Proficient in Microsoft Office Applications.
• Excellent written and verbal communication skills.

Responsibilities

• Warranty and Freight Claims: document claims, respond with technical details, negotiate credits and dispositions.
• Collaborate with manufacturing, QA, product development, and engineering to determine root causes and solutions.
• Quality Resolution: manage order processing, PO creation, proofing and manufacturing expediting.
• Coordinate with Shipping on freight claims and free shipments when carriers are involved.
• Notify Purchasing of vendor issues and ensure internal credits/reimbursements.
• Monitor warranty costs monthly and provide reporting.
• Lead weekly cross-functional meetings to address claims and corrective actions.
• Train Sales and Customer Service on product quality and services.
• Build product education with other departments to resolve claims effectively.

Skills

Customer service

Communication skills

Multitasking

Adaptability

Professionalism

Microsoft Office

Team collaboration

Education

High School Diploma

College degree

Tools

CAP/20/20

Job description

DARRAN is seeking a Customer Service Representative – After Sale to support warranty processes and claims with dealers and end users. You will coordinate with manufacturing, QA, and shipping to drive timely resolutions and credits, while monitoring costs and reporting outcomes.

Ideal candidates bring 3+ years in customer service, strong Microsoft Office skills, and ability to multitask in a fast-paced furniture environment.