Robotics After-Sales Lead: Tech Support & Optimization

LIBIAO ROBOTICS; New Jersey; On-site; USD 70,000 - 95,000; Full time

Job summary

Libiao Robotics is seeking a Customer Service Engineer for automated warehouse solutions. The role involves on-site support at customer facilities, troubleshooting mechanical, control, and software issues in ASRS, conveyors, and robotics to ensure continuous operation.

The ideal candidate will have 3+ years in after-sales or equipment maintenance for automated systems, with PLC/HMI experience and proficiency in English and Mandarin for customer communication.

Qualifications

• Education: Vocational/technical diploma or above in mechanical/electrical/mechatronics or related fields.
• 3+ years in after-sales/customer services technical support or equipment maintenance for automated systems (logistics/industrial).
• Experience with PLC, HMI, inverters; familiarity with robotics and ASRS preferred.
• Strong English and Mandarin communication skills.

Responsibilities

• Provide efficient technical support and customer service to ensure stable equipment operation.
• Respond to repair requests at the customer site and troubleshoot mechanical, control, or software failures.
• Monitor equipment performance and generate health reports with optimization proposals.
• Coordinate spare parts supply and guide customers in replacement and debugging.
• Deliver customer training and maintain strong long-term relationships.

Skills

PLC debugging

HMI

Industrial networks

MTBF/MTTR analysis

WMS/WCS knowledge

English/Mandarin bilingual

Education

Vocational/technical diploma in Mechanical/Electrical/Mechatronics

Tools

Siemens PLC

Profinet

Multimeter

Job description

Libiao Robotics is seeking a Customer Service Engineer for automated warehouse solutions. The role involves on-site support at customer facilities, troubleshooting mechanical, control, and software issues in ASRS, conveyors, and robotics to ensure continuous operation.

The ideal candidate will have 3+ years in after-sales or equipment maintenance for automated systems, with PLC/HMI experience and proficiency in English and Mandarin for customer communication.