After Sales Service Coordinator - MFG

Texas Pipe And Supply Company; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Texas Pipe And Supply Company in Houston is seeking an entry-level After Sales Service Department Associate to provide administrative support to the Sales team and focus on expediting, documentation accuracy, and customer follow-up after the sale.

You will handle quotes and orders, expedite PO and sales orders, maintain inventory familiarity, and ensure accurate order processing in a fast-paced environment.

Qualifications

• High school diploma required; college coursework preferred.
• At least two years of administrative experience is preferred.
• Basic understanding of sales principles and customer service practices.

Responsibilities

• Provide dedicated support to respond to customer requests.
• Ensure high levels of customer satisfaction through sales service.
• Expedite orders and verify quotes and orders.
• Update sales orders with changes to customer information.
• Assist with inventory knowledge and routine duties as assigned.

Skills

MS Office

Sales principles

Customer service

Multitasking

Education

High school diploma

Tools

Excel

CRM systems

Job description

Job Details

Level: EntryJob Location: Houston, TX 77029Position Type: Full TimeJob Shift: Day

Position Summary

The After Sales Service Department Associate provides administrative and transactional support to the Sales team. This role focuses on expediting, documentation accuracy, and customer follow-up to ensure a high level of service after the sale is completed.

Essential Responsibilities

• Dedicated support to answer or coordinate responses for all requests from the assigned customers.
• Ensure high levels of customer satisfaction through excellent sales service.
• Become familiar and stay knowledgeable on our inventory.
• Comply with inventory control procedures and RMA’s.
• Enter Quotes and Order, and order verification.
• Expedite orders and incoming PO’s and Sales orders.
• Advise sales of any changes on incoming PO’s and Sales orders
• Update Sales orders with any changes to customer information
• Other sales/expediting duties as assigned by manager.

QualificationsRequired Skills and Abilities

• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).
• Basic understanding of sales principles and customer service practices
• Solid communication and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment.

Education and Experience

• High school diploma required; college coursework preferred.
• At least two years of administrative experience is preferred