After-Sales Partnerships & Performance Manager

Genesis; Jersey City (NJ); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Base salary 80k-120k USD annual

Vehicle lease allowance

Holiday pay

Vacation and sick time

Healthcare insurance

401(K) match

Life insurance

Mental health program

Employee assistance program

Health advocate

Job summary

Genesis is seeking an After-Sales Manager in New Jersey to serve as the liaison between Genesis Motor America and Genesis stores. You will help improve retailer performance in parts and service, analyze operations, and implement programs to enhance customer retention and profitability.

The role requires analyzing issues, recommending improvements, and supporting training across regional retailers. You will monitor performance, communicate objectives, and provide technical and financial insights

Qualifications

• Must be a high school graduate.
• Bachelor’s degree preferred.
• Five to seven years of experience, with at least three years in automotive wholesale.
• Retail experience is a plus.
• Industry knowledge – Automotive Retail.
• Strong written and verbal communication; proficient PC user.
• Analytical and problem-solving abilities; financial literacy.
• Organizational and planning skills; ability to manage multiple projects.
• Negotiation and conflict resolution skills; results-driven.
• Driver’s license with good driving record to operate company car.

Responsibilities

• The Manager, Genesis After-Sales liaises between Genesis Motor America and Genesis stores to improve retailer performance.
• Analyze retailer parts and service operations; identify deficiencies; recommend corrective actions.
• Communicate and implement programs, policies, and procedures with retailers and regional management.
• Provide technical support to verify vehicle operating issues and warranty procedures.
• Monitor retailer performance and ensure adherence to the retailer agreement.
• Offer recommendations to improve customer retention, satisfaction, and profitability.
• Ensure training attendance and participation in regional and satellite classes.
• Represent Genesis in BBB and Lemon Law matters; assist with cases and positions.

Skills

Wholesale experience

Automotive industry knowledge

Customer service

Communication skills

Problem solving

Organizational planning

Negotiation

Results oriented

Driver's license

Education

Bachelor's degree preferred

High school diploma required

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Windows OS

Job description

Genesis is seeking an After-Sales Manager in New Jersey to serve as the liaison between Genesis Motor America and Genesis stores. You will help improve retailer performance in parts and service, analyze operations, and implement programs to enhance customer retention and profitability.

The role requires analyzing issues, recommending improvements, and supporting training across regional retailers. You will monitor performance, communicate objectives, and provide technical and financial insights