After-Sales Experience Leader
Hyundai motor group
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Benefits offered by this job
Job summary
Hyundai Motor Group in Plano, TX is seeking a Manager, Genesis After-Sales to lead liaison between Genesis Motor America and Genesis stores, driving retailer performance in customer retention, satisfaction, and parts and service profitability. You will analyze retailer operations, recommend corrective actions, and ensure Genesis brand image while improving profitability.
Candidates should have automotive wholesale experience, strong communication, and proficiency with Windows applications; a
Qualifications
- Must have a high school diploma.
- Five to seven years of experience, with at least three in automotive wholesale.
- Strong understanding of automotive dealer sales/service/parts operations and financial services.
Responsibilities
- Act as liaison between Genesis Motor America and Genesis stores to improve retailer performance.
- Analyze retailer parts and service operations and identify deficiencies.
- Recommend corrective actions to improve profitability and customer satisfaction.
- Communicate objectives to retailers and monitor progress toward goals.
- Provide technical support to verify vehicle operating issues and warranty procedures.
- Represent Genesis Motor America in customer and regional programs.
Skills
Education
Tools
Job description
Hyundai Motor Group in Plano, TX is seeking a Manager, Genesis After-Sales to lead liaison between Genesis Motor America and Genesis stores, driving retailer performance in customer retention, satisfaction, and parts and service profitability. You will analyze retailer operations, recommend corrective actions, and ensure Genesis brand image while improving profitability.
Candidates should have automotive wholesale experience, strong communication, and proficiency with Windows applications; a
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