Aftermarket Sales Specialist

Seco Warwick; Meadville (Crawford County); In loco; USD 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

Seco Warwick is seeking a results-driven professional to proactively pursue aftermarket business, identify customer needs from parts and service requirements, and strive for 100% satisfaction while growing revenue.

The role involves quoting, ordering, coordinating with suppliers, and using ERP and CRM systems; strong communication, tech aptitude (AutoCAD, Dynamics), and field travel may be required.

Competenze

• Minimum 1–2 years selling capital goods or related customer-service experience.
• Associate’s degree in a technical engineering field or equivalent experience.
• Strong communication, negotiation, and customer-service skills; ability to read engineering drawings.

Mansioni

• Interpret and identify customer parts and service requirements from drawings and manuals.
• Prepare product quotes including cost estimating and pricing based on schedules.
• Process orders in ERP and manage production scheduling and invoicing.
• Source materials and check availability; enter purchase requisitions.
• Collaborate with colleagues and vendors to meet customer and company goals.
• Notify customers of shipments and assist with spare parts recommendations.

Conoscenze

Customer service

Negotiation

Interpersonal skills

Reading engineering drawings

Urgency & commitment

Product design knowledge

Parts identification

Formazione

Associate degree in technical engineering

Strumenti

AutoCAD

Microsoft Dynamics

Microsoft CRM

RX View

Descrizione del lavoro

Description

Job Purpose

/ Proactively pursue aftermarket business with the goal of 100% customer satisfaction and prompt, courteous service on a continually expanding basis, contributing growth and profitability to the company's operation.

Duties and Responsibilities

• Interpret and properly identify customer parts and service requirements from furnace serial numbers, files, previous order files, drawings, and instruction manuals.
• Proactively pursue and evaluate inquiries for potential proposal preparation.
• Determine material requirements from bill of materials, verify part numbers, duplicate drawings, and check material availability.
• Prepare product quotes including cost estimating, establishing selling prices based on published pricing schedules, determine availability, and maintain accurate cost records.
• Process obtained orders by preparing paperwork; enter information into the ERP system for assignments, work orders, production schedules and invoices to complete each order.
• Purchase raw materials and manufactured items required to complete customer requirements. Check best price and availability of outside purchased items and enter electronic purchase requisitions into computer system.
• Work diligently with colleagues and vendors in the best interests of both customer and company harmony.
• Notify customers of shipments.
• Prepare recommended spare parts lists and assist with determining service needs as required.
• Travel as required for specific projects or training.
• Make sound decisions concerning pricing, scheduling, and sources, including make or buy decisions in the best interest of the company using sound business sense and consulting immediate supervisor when necessary.
• Track market activity through available information resources to assure profit optimization.
• Help implement the established Quality Program, as a condition of employment, as stated in the Corporate Procedures.
• Maximize revenue-producing activities and minimizing and/or eliminating non-revenue producing activities. Question the status quo and change when beneficial.
• Any other reasonable task or duty as assigned.

Qualifications

Knowledge, Skills and Abilities

• Good customer service skills.
• Knowledge of product designs.
• Strong sense of urgency and commitment in completing tasks.
• Good interpersonal skills, with the ability to effectively communicate and negotiate the sale.
• Workable and efficient knowledge of AutoCAD.
• Ability to read and interpret a variety of engineering drawing.
• Ability to efficiently use the computer, Microsoft Dynamics, Microsoft CRM, RX o View (Archive system) or other software programs as required.
• Microsoft Office

Training Required

• Mandatory training including orientation, as well as additional training specified. Re-training will be provided as procedures are revised.
• Any other training deemed necessary by the corporation or immediate supervisor.

Education and Experience

• Requires a minimum of an associate’s degree in a technical engineering field, or equivalent direct experience.
• Requires a minimum of one (1) to two (2) years of selling experience related to capital goods and/or a customer service-related position.

Measures of Excellence

• Ability to proactively develop and maintain new aftermarket business.
• Ability to aggressively pursue customers to develop and close new orders
• Accuracy, completeness, and timeliness of proposals and tasks.
• Ability and willingness to accomplish annual objectives as established by yearly marketing plans.
• Maintain constant flow of work by meeting requested deadlines.
• Degree of respect and cooperation within and outside the organization.

Direct Reports

• None