After-Sales Growth & Programs Analyst

Electrolux Professional Group; Louisville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

Electrolux Professional Group in Louisville, KY seeks After-Sales Programs & Strategy Analyst (Essentia) to identify, develop, and support after-sales programs that drive revenue growth, improve service performance, and enhance customer support across the Essentia portfolio.

The role analyzes market opportunities, builds scalable programs such as preventative maintenance, installation services, and consumable solutions, aligning offerings with sales initiatives and cross-functional execution.

Qualifications

• Bachelor’s degree or higher in a related field is preferred.
• Experience in business analysis, product development, service operations, or commercial strategy preferred.
• Exposure to aftermarket services, parts operations, or equipment support industries is strongly preferred.

Responsibilities

• Identify and evaluate opportunities to expand after-sales offerings, including service programs, installation support, and consumable solutions.
• Analyze equipment sales, installed base, parts usage, service trends, and market data to support opportunity development and decision-making.
• Support the development and structuring of scalable after-sales programs aligned with business strategy and operational capabilities.
• Build business cases, financial models, and forecasts to quantify revenue potential and support program development.
• Partner with Sales to support positioning and integration of after-sales offerings into the equipment sales cycle.
• Collaborate with Parts, Service, Supply Chain, and Finance teams to ensure program feasibility and execution readiness.
• Engage with Field Service Managers, distributors, and service networks to validate program structure, pricing, and real-world applicability.
• Support pre-launch planning and large customer rollouts by aligning parts, service, and consumable strategies with upcoming opportunities.
• Monitor and analyze performance of after-sales programs, identifying opportunities for improvement and expansion.
• Promote data-driven insights and contribute to continuous improvement of aftermarket strategies and processes.
• Perform other duties as assigned

Skills

Data analysis

Financial modeling

Business acumen

Cross-functional collaboration

Communication

Travel readiness

Education

Bachelor’s degree in Business, Supply Chain, Engineering, or related field

Tools

Microsoft Excel

Reporting tools

Job description

Electrolux Professional Group in Louisville, KY seeks After-Sales Programs & Strategy Analyst (Essentia) to identify, develop, and support after-sales programs that drive revenue growth, improve service performance, and enhance customer support across the Essentia portfolio.

The role analyzes market opportunities, builds scalable programs such as preventative maintenance, installation services, and consumable solutions, aligning offerings with sales initiatives and cross-functional execution.