Customer Experience Analyst

Electrolux Group; Charlotte (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Learning opportunities

Job summary

Electrolux Group North America in Charlotte, NC is seeking a Customer Experience Specialist to support scratch and dent order ops, inventory coordination, and customer account administration for independent retail partners. You will act as a liaison across distribution centers, supply chain, product teams, and customer-facing functions to ensure smooth order flow and data accuracy.

The ideal candidate is organized and analytical, with 2+ years of SAP and Excel experience, strong attention to

Qualifications

• High School diploma or GED required.
• 2+ years of experience with SAP and Microsoft Office applications, especially Excel.
• Knowledge of inventory, order management, supply chain, or business operations processes.
• Strong analytical skills to interpret data, identify trends, and support business decisions.
• Ability to manage multiple priorities with high accuracy and attention to detail.

Responsibilities

• Manage scratch and dent order processing and related operational workflows.
• Coordinate with distribution centers to handle returns, inventory disposition, and resale load creation.
• Monitor inventory levels and support allocation, product availability, and order fulfillment for independent retail accounts.
• Partner with supply chain, product teams, and distribution centers to identify trends and support improvements.
• Develop and distribute reporting, dashboards, and analyses to support performance and decisions.
• Maintain data accuracy across internal systems and customer-facing platforms (pricing, item setup, master data).
• Execute customer and item setup activities per established processes and data standards.
• Support timely order execution and inventory accuracy for scratch and dent programs.

Skills

SAP

Excel

Microsoft Office

Inventory management

Order management

Data analysis

Attention to detail

Education

High School or GED

Job description

Job Description

Join us to create change and have an impact in homes around the world.

Job Description

Join us to create change and have an impact in homes around the world.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Where you’ll be:

This position will be based in the Charlotte, NC HQ; hybrid work policy model.

All About the Role:

The Customer Experience Specialist is responsible for supporting scratch and dent order operations, inventory coordination, reporting, and customer account administration for independent retail partners. This role serves as a key liaison between distribution centers, supply chain, product teams, and customer-facing functions to ensure efficient product flow, accurate data management, and seamless order execution. The ideal candidate is highly organized, detail-oriented, and analytical, with the ability to manage multiple priorities, solve operational challenges, and collaborate effectively across cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities:

• Manage scratch and dent order processing, order maintenance, and related operational workflows.
• Coordinate with distribution centers to facilitate product returns, inventory disposition, and resale load creation.
• Monitor inventory levels and support allocation, product availability, and order fulfillment activities for independent retail accounts.
• Partner with supply chain, product line teams, and distribution centers to identify trends and support operational and process improvement initiatives.
• Develop, maintain, and distribute reporting, dashboards, and analyses to support business performance and decision-making.
• Maintain data accuracy across internal systems and customer-facing platforms, including pricing, item setup, product information, and master data.
• Execute customer and item setup activities while ensuring compliance with established processes and data standards.
• Support operational objectives by ensuring timely order execution, inventory accuracy, and effective administration of scratch and dent programs.

Minimum Qualifications

• High School or GED
• 2+ years of experience with SAP and Microsoft Office applications, particularly Excel.
• Knowledge of inventory management, order management, supply chain, or business operations processes.
• Strong analytical skills with the ability to interpret data, identify trends, and support business decisions.
• Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services
• Family-friendly benefits
• Insurance policy plan
• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en

Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.