Weekend On-Call Coordinator

Senior Helpers Parent Account; Sarasota (FL); On-site; USD 16,000 - 19,000; Part time

Job summary

Senior Helpers Parent Account is seeking a Weekend On-Call Coordinator for our Sarasota/Bradenton area to support the Home Healthcare team during weekends. The role focuses on acting as the primary contact outside of business hours for caregivers, clients, and families, and ensuring continuity of care and operations.

The position requires scheduling coordination, strong communication, and the ability to manage emergencies while maintaining confidentiality.

Qualifications

• Weekend On-Call Coordinator for Home Healthcare experience preferred.
• Scheduling or staffing coordination experience preferred.
• Strong communication and customer service skills.
• Excellent organizational and problem-solving skills.
• Strong written documentation skills.

Responsibilities

• Carry and monitor the company-issued iPhone at all times.
• Respond promptly to calls, texts, and voicemail messages.
• Manage caregiver call-outs and staffing shortages.
• Coordinate schedule changes and shift coverage.
• Utilize WellSky to review schedules, staffing needs, and client information.
• Address client, caregiver, family, and guardian concerns professionally.
• Review morning and evening reports submitted by caregivers.
• Ensure required communications and documentation are completed.
• Escalate urgent situations when necessary.
• Maintain confidentiality of all client and company information.

Skills

Home Healthcare experience

Scheduling/Staffing coordination

Strong communication

Tools

WellSky

Job description

Weekend On-Call Coordinator (Home Healthcare)

Pay:$85–$105 per day while assigned on-call

Position Type: Part-Time | Weekend On-Call, must be located in Sarasota/Bradenton or surrounding areas

Position Overview

We are seeking a dependable, organized, and professional Weekend On-Call Coordinator to support our Home Healthcare team during designated weekends. This individual will serve as the primary point of contact for caregivers, clients, family members, and guardians outside of normal business hours.

The Weekend On-Call Coordinator is responsible for managing staffing issues, caregiver call-outs, scheduling adjustments, client concerns, and weekend communications while ensuring continuity of care and operations.

This position is ideal for someone with experience in home healthcare, scheduling, staffing coordination, or office administration.

Schedule

• Assigned two weekends per month when the month contains four weekends.
• Assigned a rotation of three weekends per month when the month contains five weekends on a rotation with another On-Call Weekend Coordinator.
• On-call coverage begins following the Friday office recap meeting at 5pm and concludes Monday morning at 9am.
• Must be available by phone/text throughout assigned weekends.

Friday Office Meeting

When assigned weekend coverage, the On-Call Coordinator will attend the Friday office meeting to:

• Receive updates regarding clients and caregivers
• Review staffing concerns and schedule changes
• Discuss ongoing issues requiring follow-up
• Receive the company-issued iPhone used for weekend coverage

Weekend Responsibilities

During assigned weekends, the On-Call Coordinator will:

• Carry and monitor the company-issued iPhone at all times
• Respond promptly to calls, texts, and voicemail messages
• Manage caregiver call-outs and staffing shortages
• Coordinate schedule changes and shift coverage
• Utilize WellSky to review schedules, staffing needs, and client information
• Address client, caregiver, family, and guardian concerns professionally
• Review morning and evening reports submitted by caregivers at 7am, 8am, 6:30pm, 7pm, and 8pm
• Ensure required communications and documentation are completed appropriately
• Escalate urgent situations when necessary
• Maintain confidentiality of all client and company information

Weekend Documentation

The On-Call Coordinator is required to maintain detailed notes throughout the weekend.

Documentation may include:

• Staffing issues and call-outs
• Schedule changes
• Client concerns
• Family or guardian communications
• Incidents or unusual occurrences
• Follow-up items for office staff
• Increased pay for call offs

Accurate documentation is an essential function of this position.

Monday Follow-Up

Attendance at the Monday morning 9am office meeting is required.

The On-Call Coordinator will:

• Attend the meeting in person
• Present completed weekend notes for review

Weekend notes must be submitted via email. Office staff may follow up with questions regarding weekend events as needed.

Emergency Shift Coverage

The primary responsibility of the Weekend On-Call Coordinator is to coordinate staffing and secure coverage for open shifts that occur during assigned weekends.

In the event of a last-minute call-out or staffing emergency where coverage cannot be secured despite reasonable efforts, the Weekend On-Call Coordinator may be required to provide temporary client coverage until a caregiver can be arranged.

While this is expected to be an uncommon occurrence, applicants must be willing and able to report to a client's home when necessary to ensure continuity of care and client safety. We will never require hands on care, rather needing applicant to sit with client while office teamassists in locating replacement staff and will continue working to secure coverage as quickly as possible.

Preferred Qualifications

• Home Healthcare experience preferred
• Scheduling or staffing coordination experience preferred
• Experience with WellSky preferred
• Strong communication and customer service skills
• Ability to remain calm and professional during urgent situations
• Excellent organizational and problem-solving skills
• Strong written documentation skills
• Ability to work independently and make sound decisions

Required Documents

• Valid Driver's License
• Social Security Card
• Proof of Current Automobile Insurance
• Completed Employment Eligibility Documentation

Required Certifications & Screenings

• Current CPR Certification
• Successful Fingerprinting
• Successful Background Screening

Additional Requirements

• Reliable transportation
• Dependable attendance
• Ability to maintain confidentiality
• Ability to carry and respond to the company-issued phone during assigned weekends
• Ability to work independently and manage multiple priorities

Compensation

• $85–$105 per day while assigned on-call coverage
• Compensation based on experience and qualifications