After Hours Supervisor

We Care Senior Care, Inc.; Green Bay (WI); Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Match

Training & Growth

Job summary

We Care Senior Care, Inc. is seeking a caregiver scheduling coordinator in Wisconsin to manage client and caregiver schedules, ensuring quality matches and dependable service.

The role emphasizes timely response to call-offs and staffing gaps while maintaining smooth operations across all shifts. The position requires strong computer skills, excellent communication, and the ability to plan proactively in a fast-paced Home Instead franchise environment.

Qualifications

• Must possess strong computer skills and proficiency in Word, Excel, and scheduling software.
• Excellent written and verbal communication, with interpersonal finesse.
• Strong organizational and time-management abilities with meticulous attention to detail.
• Proven problem-solving, negotiation, and relationship-building skills.
• Regular, predictable attendance and reliability are essential.

Responsibilities

• Coordinate client and caregiver schedules with an emphasis on quality matches and seamless service.
• Place caregivers quickly in response to call-offs, gaps, or evolving client needs.
• Anticipate staffing needs, address scheduling challenges, and maintain smooth operations across shifts.

Skills

Computer skills

Communication

Organizational skills

Attendance reliability

Problem solving

Education

Associates degree preferred

Tools

WellSky

Job description

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. We are looking for compassionate and reliable caregivers to join our team as Care Professionals. If you want a career that allows you to live out your values and make a real difference—this is it.

At the heart of our culture is our core value:

• Love (v.)
• , defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role

Candidates must reside in Door, Brown, or Outagamie County to be considered for this remote position.

Schedule details (40 hours/week)

• Weekends: Every other weekend working Saturday and Sunday, 7:00 AM - 7:00 PM.
• Weeks working the weekend: In addition to the weekend shifts, the candidate would have four PM shifts between 5:00 PM and 10:00 PM.
• Weeks off the weekend: Monday through Friday, split shifts — 6:00 AM - 8:00 AM and 5:00 PM - 10:00 PM.

Join a team that makes a difference every day!!

Key Responsibilities

• Coordinate Schedules: Manage the creation and maintenance of client and care professional schedules with a strong focus on quality matches and seamless service.
• Responsive Placement: Quickly and effectively place care professionals in response to call-offs, schedule gaps, or evolving client needs.
• Proactive Planning: Anticipate staffing needs, address scheduling challenges before they arise, and maintain smooth operations across all shifts.
• Availability & Communication: Maintain a consistent home office presence to ensure immediate responsiveness to client and care professional needs.
• On-Call Coverage: Participate in periodic overnight on-call shifts to ensure 24/7 support and continuity of care.
• Relationship Management: Build positive relationships with care professionals and clients through active listening, thoughtful negotiation, and professional communication.
• Coaching & Support: Provide guidance to care professionals on interpreting client care plans, company policies, and service standards.
• Client Introductions: Coordinate introductions between new clients and care professionals, using discretion to foster trust and compatibility.
• Efficiency & Compliance: Strategically manage schedules to maintain service hours, minimize overtime, and ensure compliance with all company and client policies.
• Quality Assurance: Identify opportunities to enhance service delivery and follow through to maintain exceptional care standards.
• Accurate Documentation: Log all communications, schedule changes, and relevant activity within the Home Instead Operating System (WellSky).
• Transportation Coordination: Arrange transportation for care professionals as needed (e.g., Uber scheduling).
• Collaboration: Actively participate in team, administrative, and care professional meetings.
• Flexibility: Provide coverage for holidays, training sessions, and other assignments as needed.

Minimum Qualifications

• Associate’s Degree Preferred, Or Equivalent Professional Experience
• Strong computer skills with proficiency in Microsoft Word, Excel, and scheduling software.
• Demonstrated ability to work independently, exercise sound judgment, and maintain discretion.
• Exceptional communication and interpersonal skills—both written and verbal.
• Strong organizational and time management abilities, with meticulous attention to detail.
• Proven problem-solving, negotiation, and relationship-building skills.
• Positive, resilient, and adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Professional integrity, reliability, and a commitment to excellence.
• Regular, predictable attendance required.

Benefits

• Competitive Pay
• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Paid Orientation & Ongoing Training
• Career Growth Opportunities

Why Join Us?

At Home Instead, we don’t just fill schedules—we build relationships that enrich lives. You’ll be part of a supportive, mission-driven team dedicated to delivering exceptional care and compassion to our clients and care professionals alike.

We Care Senior Care/Home Instead is proud to be an Equal Opportunity Employer.