After-Hours Security Operations Consultant

Verizon; Alpharetta (GA); Hybrid; USD 78,000 - 150,000; Full time

Job summary

Verizon is seeking a detail-oriented Consultant to join our Cyber Security Operations team in Alpharetta. This role requires after-hours, weekend, and holiday coverage to complete core operational workflows, monitor systems, and review security events.

You will alert leadership to critical issues, support the Executive Relations Team with sensitive requests, and collaborate with Cyber Security, Corporate Security, and technical teams to resolve escalations.

Qualifications

• Bachelor's degree or 4+ years of work experience.
• 4+ years of relevant experience, demonstrated through work experience and/or military experience.
• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.

Responsibilities

• After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.
• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
• Documentation & Revision: Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
• Cross-Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
• Process Improvements: Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.

Skills

Security Operations

Documentation

After-hours flexibility

Communication

Account servicing

Education

Bachelor's degree

4+ years of work experience

Military experience (optional)

Job description

Verizon is seeking a detail-oriented Consultant to join our Cyber Security Operations team in Alpharetta. This role requires after-hours, weekend, and holiday coverage to complete core operational workflows, monitor systems, and review security events.

You will alert leadership to critical issues, support the Executive Relations Team with sensitive requests, and collaborate with Cyber Security, Corporate Security, and technical teams to resolve escalations.