Security Operations Consultant

Verizon; Irving (TX); Hybrid; USD 78,000 - 150,000; Full time

Job summary

Verizon is seeking a detail-oriented Consultant to join its Cyber Security Operations team. The role emphasizes after-hours shifts, monitoring, and rapid escalation to leadership for critical security events.

You will support Executive Relations and assist with account protection measures, including SIM locks and port freezes. The position requires a 40-hour week in a hybrid work setting, with a mix of home and office days.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.

Responsibilities

• After-Hours Operations & Monitoring: complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: monitor and review daily security events and operational logs; alert leadership on critical issues.
• Executive Relations & Account Support: assist with sensitive account requests and high-visibility escalations and handle lock removals and protection mechanisms.
• Documentation & Revision: create, revise, and maintain operational documentation and handle enrollment/de-enrollment processes.
• Cross-Functional Collaboration: work with internal teams including Cyber Security and Corporate Security to route and resolve escalations.
• Process Improvements: identify opportunities to improve program operations and leverage AI to reduce manual work.

Skills

Written communication

Verbal communication

After-hours flexibility

Wireless knowledge

Education

Bachelor's degree

Job description

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

We are seeking a detail-oriented and reliable Consultant to join our Cyber Security Operations team. In this role, you will primarily work after-hours shifts to complete day-to-day operational work, create and revise critical operational documentation, and continuously review security events. You will serve as support for the Executive Relations Team and act as a frontline monitor responsible for alerting leadership immediately if a critical security issue arises. This position requires scheduled after-hours, weekend, and holiday coverage.

Key Responsibilities

• After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.

• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.

• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.

• Documentation & Revision: Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.

• Cross-Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.

• Process Improvements: Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.

This position can be located in other valid Verizon locations.

What we're looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.

• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.

• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.

Even better if you have one or more of the following:

• Operations & Security Support Experience: Previous experience working in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment.

• Document Control & Detail Orientation: Demonstrated ability to draft, edit, and organize technical or operational documentation under minimal supervision.

• Incident Handling & Escalation: Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

• From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
• Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.
• For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours. The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $78,000.00 - $150,000.00.