SOC After-Hours Operations Consultant

Verizon; Cary (NC); Hybrid; USD 78,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

401(k) matching

Paid holidays

Job summary

Verizon seeks a detail-oriented Consultant to join our Cyber Security Operations team. The role involves after-hours monitoring, critical alerting, and supporting executive relations with sensitive account requests.

You will work across Cyber Security, Corporate Security, and technical teams to resolve escalations and maintain up-to-date operational documentation. The position requires shift flexibility, weekend/holiday coverage, and strong written and verbal communication skills.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience.
• Flexibility to work after-hours, weekend, and holiday shifts.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG/VBG operational structure.
• Operations & Security experience in SOC/NOC or cybersecurity support environment.
• Document control and detail orientation in drafting and organizing documentation.
• Incident handling and escalation experience.

Responsibilities

• After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.
• Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
• Documentation & Revision: Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
• Cross-Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
• Process Improvements: Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.

Skills

Detail-oriented

Strong communication skills

Flexibility to work after-hours

Reliability

Education

Bachelor's degree or 4+ years of work experience

Job description

Verizon seeks a detail-oriented Consultant to join our Cyber Security Operations team. The role involves after-hours monitoring, critical alerting, and supporting executive relations with sensitive account requests.

You will work across Cyber Security, Corporate Security, and technical teams to resolve escalations and maintain up-to-date operational documentation. The position requires shift flexibility, weekend/holiday coverage, and strong written and verbal communication skills.