Hybrid Security Operations Consultant - After-Hours

Verizon; Irving (TX); Hybrid; USD 78,000 - 150,000; Full time

Job summary

Verizon is seeking a detail-oriented Consultant to join its Cyber Security Operations team. The role emphasizes after-hours shifts, monitoring, and rapid escalation to leadership for critical security events.

You will support Executive Relations and assist with account protection measures, including SIM locks and port freezes. The position requires a 40-hour week in a hybrid work setting, with a mix of home and office days.

Qualifications

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
• Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
• Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
• Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.

Responsibilities

• After-Hours Operations & Monitoring: complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
• Security Event Review & Critical Escalation: monitor and review daily security events and operational logs; alert leadership on critical issues.
• Executive Relations & Account Support: assist with sensitive account requests and high-visibility escalations and handle lock removals and protection mechanisms.
• Documentation & Revision: create, revise, and maintain operational documentation and handle enrollment/de-enrollment processes.
• Cross-Functional Collaboration: work with internal teams including Cyber Security and Corporate Security to route and resolve escalations.
• Process Improvements: identify opportunities to improve program operations and leverage AI to reduce manual work.

Skills

Written communication

Verbal communication

After-hours flexibility

Wireless knowledge

Education

Bachelor's degree

Job description

Verizon is seeking a detail-oriented Consultant to join its Cyber Security Operations team. The role emphasizes after-hours shifts, monitoring, and rapid escalation to leadership for critical security events.

You will support Executive Relations and assist with account protection measures, including SIM locks and port freezes. The position requires a 40-hour week in a hybrid work setting, with a mix of home and office days.