After-Hours Operations Support Specialist

Shamrock Trading Corp.; Overland Park (KS); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and professional development

Fully paid healthcare, dental and vision premiums

Competitive PTO

Work from home opportunities after an introductory period

Job summary

Shamrock Trading Corp. is seeking an Operations Support Representative for After Hours in Overland Park, KS. The position requires managing after-hours operational tasks, customer communication, and tracking of transportation loads to ensure satisfaction.

The ideal candidate will have strong customer service skills, organizational abilities, and the capability to work independently as well as part of a team. Benefits include fully paid healthcare and 401(k) contributions after one year.

Qualifications

• Demonstrated success in a proactive operations and customer service environment.
• Ability to work both independently and in a team environment.
• Proven ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Manage and respond to inbound calls and emails in all aspects of customer service.
• Maintain records through timely and accurate system updates.
• Coordinate logistics activity including issue resolution.

Skills

Customer service skills

Organizational skills

Analytical skills

Communication skills

Proficient in Microsoft Office

Job description

Shamrock Trading Corp. is seeking an Operations Support Representative for After Hours in Overland Park, KS. The position requires managing after-hours operational tasks, customer communication, and tracking of transportation loads to ensure satisfaction.

The ideal candidate will have strong customer service skills, organizational abilities, and the capability to work independently as well as part of a team. Benefits include fully paid healthcare and 401(k) contributions after one year.