Operations Support Representative - After Hours

Shamrock Trading Corp.; Overland Park (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and professional development

Fully paid healthcare, dental and vision premiums

Competitive PTO

Work from home opportunities after an introductory period

Job summary

Shamrock Trading Corp. is seeking an Operations Support Representative for After Hours in Overland Park, KS. The position requires managing after-hours operational tasks, customer communication, and tracking of transportation loads to ensure satisfaction.

The ideal candidate will have strong customer service skills, organizational abilities, and the capability to work independently as well as part of a team. Benefits include fully paid healthcare and 401(k) contributions after one year.

Qualifications

• Demonstrated success in a proactive operations and customer service environment.
• Ability to work both independently and in a team environment.
• Proven ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Manage and respond to inbound calls and emails in all aspects of customer service.
• Maintain records through timely and accurate system updates.
• Coordinate logistics activity including issue resolution.

Skills

Customer service skills

Organizational skills

Analytical skills

Communication skills

Proficient in Microsoft Office

Job description

Operations Support Representative - After Hours

Overland Park, KS, USA

About the Role

Ryan Transportation and Shamrock are looking for an Operations Support Representative – After Hours. This operations position is responsible for the after‑hours operational management of Ryan Transportation loads including tracking and tracing, internal and external communications, status updates, and other customer service duties to ensure the highest level of customer and carrier satisfaction. An ideal candidate will be self‑motivated, a critical thinker, and problem‑solver with a high level of attention to detail.

What You’ll Do

• Manage and respond to inbound calls and emails in all aspects of customer service
• Conduct routine follow‑up calls as directed by Carrier Sales and Account Management representatives
• Maintain records through timely and accurate system updates
• Provide timely and efficient updates to Account Managers as new information arises
• Utilize active listening skills to gather necessary details and anticipate potential issues
• Coordinate logistics activity including issue resolution, communication between carrier operations, customer operations, and sales
• Track and trace orders for each load in our system and complete all load‑related paperwork
• Shifts can be customized, but must be able to work the following schedule requirements:
  • 3 weekday shifts from the hours of 3:00PM–12:00AM and 2 weekend shifts from 8:00AM–5:00PM
• Other duties as assigned

What You’ll Bring

• Demonstrated success in a proactive operations and customer service environment
• Demonstrated organizational and prioritization skills to meet customer needs and communicate results
• Excellent customer service and problem‑solving skills
• Detail orientated with analytical and technical skills
• Ability to work both independently and in a team environment
• Proven ability to multitask and thrive in a fast‑paced environment
• Effective verbal, written and interpersonal communication skills
• Proficient in Microsoft Office and data entry
• Demonstrated ability to meet deadlines

Benefits

• Training and Development: Ongoing training and professional development opportunities
• Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents, and gym benefits
• Financial: Generous company 401(k) contributions and employee stock ownership after one year
• Work‑Life Balance: Competitive PTO and work from home opportunities after an introductory period